9th Annual ATMIA Conference

ATMIA Conference 2008, "Rising Again," is dedicated to business renewal topics and issues and takes place in New Orleans to demonstrate support for the resurgence of the city two years after the Katrina disaster. ATMIA’s “Rising Again” conference is designed to inspire ATM businesses and operations to confront today’s issues and threats and come out on the other side renewed with their Distinctive ATM Competencies intact and ready to embrace emerging opportunities.

Join your peers to learn how Continuity, Growth and Change in the ATM Industry can help you in 2008 and beyond.
Hear popular Keynote Speaker Lt. Col. Oliver North address the challenging topic “America in the New Millennium.”  “Rising Again: Celebrating Business Renewal and Adaptation in a Recovering New Orleans” takes place at the Marriott between Feb 20-22, 2008.

New Tracks to our New Orleans Program

· Extended ATM Functionality: trends and the renewal of the ATM for the 21st century
· New Sources of Revenue for ATM Operators
· Industry Updates for ATMs in the Americas, including USA, Canada and Brazil

Powerful Additional Topics Include:

· Forecasting Future Cash Demand: Separating Fact From Myth
· Mobile tech and the ATM: Is there a future synergy?
· Key US Payment Trends – Old and New

ATMIA is proud to bring its conference business to this great city in the midst of recovery and renewal, where we will be recognizing professionals who have gone above and beyond the call of duty to better the ATM industry at our Annual Awards Banquet, on Thursday, February 21st.

AND

ATMIA presents an opportunity to contribute to Community Outreach in New Orleans – ATMIA will donate $5 from each registration to the Kingsley House. We challenge you all to make a donation to this wonderful organization as they assist families and individuals throughout the New Orleans area in one of the greatest recovery projects ever undertaken in America. Representatives from this organization will give an update on the post-Katrina recovery during the awards banquet where they will accept the check from ATMIA and the members/attendees, and provide information on how the money will be used.


Schedule of Events

Wed, February 20th
8:00am–5:00pm	Visa Key Management Workshop Visa is offering a one-day Key Management Workshop that will provide information on the management of cryptographic keys used in ATMs, PIN pads, cash dispensers, and hardware security modules. The workshops are for staff involved in the management or operation of ATMs or other devices that accept cardholder personal identification numbers (PINs) and for personnel who need practical knowledge about the elements of data encryption standard (DES) cryptography and the management of secret encryption keys. This workshop fulfills the requirement for Plus Independent Sales organizations (ISOs), Encryption and support Organizations (ESOs), and Third Party Servicers (TPS) and staff from sponsoring Member financial institutions to attend a Visa Key Management Workshop at least once every three years Cost: $495 To register for the Visa Workshop contact: Nancy Trio or call 650.432.1470 or complete the registration form
12:00–8:30pm	Registration Desk Open
12:30-4:30pm	ISO 101 and Beyond This workshop is for those interested in learning more about the operations component of ISO's as it relates to the following topics. PCI and PED - Device Compliance - John Del Diudice, CEO ThoughtKey, Inc. - Bruce Sussman, CPS, CISA, CISSP, Crowe Chizek, and Company, LLC PCI Applicability for ISO - Susan Kohl, President, ThoughtKey, Inc - Wayne Varga, Vice President, K3DES, LLC Terminal/State Registration and Surcharge Tracking - Lana Harmelink, International Director of Operations, ATMIA - Sherry Marsh, ISO Sales & Service Manager, PULSE ATM Operator - Marilyn Kilcrease, President & CEO, Creative Card Solutions & Merchant Underwriting Quarterly Reports - Natalie Davis, Manager, ISO Sponsorship Program, American State Bank - Michelle Latham, ATM Sponsorship Manager, Electronic Banking Solutions, PDNB Policies and Procedures that Protect the Consumer - Jamie Bigley, ISO Manager, Pueblo Bank & Trust - Cindy Habeeb, Marketing Manager, Triton Systems of Delaware, Inc. Wrap-up Panel Discussion with Q&A
5:00-6:30pm	ISO Meeting/Reception (ISO's Only) Sponsored by ATMIA & NAAIO Contact Amber Howell(605-428-5400) to RSVP
6:30-8:30pm	Opening Night Reception Exhibit Hall
Thurs, February 21st
7:30am–5:00pm	Registration Desk Open
7:30-8:30am	Prayer Breakfast Contact Amber Howell(605-428-5400) to RSVP
8:00–9:00am	Continental Breakfast
9:00am	Welcome Address
9:15am	New Orleans: Business and Personal Experiences/Renewal After the Storm Mr Brown will attempt to illustrate the magnitude of the disaster.  He will place emphasis on disaster recovery and things to think about.  He will also discuss how as a company and an individual he has progressed. J. Michael Brown, President & CEO, First Bank and Trust
10:00am	Keynote Address: America in the New Millennium Drawing on his twenty years of experience as a United States Marine and his tenure as a staff member of the National Security Council during the Reagan administration, Lt. Col. Oliver North assesses the United States' role in the world - militarily, economically, and politically.  He identifies the policies that have made America the world's only remianing superpower and outlines the strategies necessary to keep America at the forefront as a world power. Lt. Col. Oliver North
11:00am-12:00pm	Book Signing by Lt. Col. Oliver North
11:00am	Coffee Break
11:00am–5:30pm	Exhibit Hall Open
12:00pm	Lunch
	Learning Labs
	Track #1: Extended ATM Functionality: Trends & the Renewal of the ATM for the 21st Century	Track #2: New Sources of Revenue for ATM Operators
1:30pm	Mobile Tech & the ATM: Is There a Future Synergy? The future is here. Today’s financial consumers are demanding a higher level of convenience and choice in how they manage payments and transactions. They want speed, round-the-clock access to real-time information and flawless, secure execution. In many countries, mobile banking and payment networks are already in place, allowing their consumers to transform their cell phones into financial management tools. Learn how EFT Networks, ATM Switch infrastructure and mobile carrier networks can be leveraged to provide consumers with an intuitive interface to all of their accounts. Lisa Stanton, CEO, Monitise Americas	Hybrid ATMs & Retail Revenue Increase ATM revenue with multifunction capabilities such as bill pay, prepaid cards and check cashing. Understand the target demographic and the process for effectively providing programs and services through hybrid ATM systems. Presenters: - Sandra Hartfield, President & CEO, PDNB, Electronic Banking Division - Hamed Shahbazi, TIO Networks, Corp
2:00pm	A Marriage of Convenience, Branding and Profitability: ATMs and Prepaid Gift Cards Breathing new life into ATMs - a national and global perspective, expanding ATM transaction volume opportunities, and the changing profitability paradigm - custom branding and incentives. Thomas E. Honey, Chief Development & Marketing Officer, Better ATM Services	(2:00-3:00pm) Evaluate Your Current ATM Channel Against Industry Standards to Learn How  Outsourcing Can Positively Impact Your Bottom Line With rapidly changing technology and increased pressure to attract and retain customers in a highly competitive environment, the financial self-service industry is becoming increasingly interested in outsourcing of ATM Network services.  Financial Institutions are eager to implement advanced functionalities at their ATMs, as customers are demanding the latest technology and conveniences available.  According to a TowerGroup study, 51 percent of U.S. consumers prefer the bank branch as their primary channel for banking.  As a result, FIs spend around $500 million annually to operate their ATM divisions.  But when that poses a detriment to profitability, what options exist?  Learn how taking advantage of a comprehensive end-to-end ATM management program can help you to control costs and improve operations, while freeing up valuable time to focus your efforts on serving your customers’ needs.  Jill Allie, Marketing Manager, Diebold
2:30pm	ATM Access for All:  The User Experience. The Drivers, Issues, and Feedback from Advocacy Groups Key drivers and success factors for introducing Audio at the ATM: the issues, the customer experience and the feedback from advocacy groups in the US, Canada, Australia and the UK. Nancy Odell, Product Marketing Manager, Phoenix Interactive Design, Inc.
3:00pm	Coffee Break
3:30pm	ATM Migration to Windows from OS/2 Windows has become the ATM operating system of choice over the last few years. With Windows the opportunities to enhance current ATM offerings include greater graphics, personalization capabilities and self service customization across multiple vendor platforms. This session will highlight the opportunities brought by the migration to Windows and the capabilities ATM owners can utilize to further enhance their brand and offering for ATM placements. - Mark Smith, Sr. VAR Manager, Triton Systems of Delaware - Robel Gugsa, Chief Technology Officer, Select-A-Branch	Persistence vs. Resistance Proven sales techniques that you can use in your ATM business immediately.  These new ideas will save time, money, and increase sales productivity.  These easily implemetable techniques will also transform ATM service and administrative departments into free sales lead generating teams  Damien Fitzgerald, Owner, DTD Marketing
4:15pm	Disaster Recovery from a Management Perspective This presentation will discuss determining your risk tolerance, planning to minimize risk, taking action, and over looked and under appreciated risk items Ron Schuldt, President/CEO, Columbus Data Services	ATM Bank Branding Panel Discussion Enhance customer convenience and bank brand awareness by branding third party ATMs in high traffic retail locations.  Hear from expert on their successful branding programs and ATM branding strategies. Moderator: Keith Myers, EVP, Cardtronics, LP Panelists: - John Munroe, PNC Bank - Bryan Pisciotta, Vice President, Citibank - Eric D. Tambor, VP ATM & Electronic Payments, Sovereign Bank
5:00pm	Closing Remarks
5:00pm	Exhibit Hall Closes
5:30-7:00pm	ATMIA Member Appreciation Reception ATMIA is glad you are a member.  Socialize with other members, meet the staff, committee members and executive board members.
7:30–10:30pm	Annual Global Industry Awards Banquet - The presentation of ATMIA's annual industry awards - ATMIA Community Outreach: ATMIA will donate $5 from each registration to the Kingsley House. We challenge you all to make a donation to this wonderful organization as they assist families and individuals throughout the New Orleans area in one of the greatest recovery projects ever undertaken in America. Representatives from this organization will give an update on the post-Katrina recovery during the awards banquet where they will accept the check from ATMIA and the members/attendees, and provide information on how the money will be used. Pre-Registration Required
Fri, February 22nd
8:00am–1:30pm	Registration Desk Open
8:00am	Continental Breakfast
9:00am	Welcome
9:15am	Not Your Father's ATM Where self service has been, where it's going, and how today's strategies are seeking to engage the customer and boost the bottom line. Mike Hudson, Principal, M.F. Hudson Associates, Inc.
10:00am	Forecasting Future Cash Demand: Separating Fact From Myth Global cash demand, USA cash trends, cash drivers & growth inhibitors, cash & the e-money revolution, and forecasting future cash demand Mike Lee, CEO, ATMIA
10:30am	Coffee Break
10:30am–1:30pm	Exhibit Hall Open
	Industry Updates
	Track #1 US	Track #2  Canada
11:00am	Laws & Proposed Legislation Affecting the US ATM Industry Current, new, and proposed laws directly impacting ATMs and laws that have an indirect impact on ATMs (AML, privacy laws, etc) Michael Keller, General Counsel Cardtronics, LP	Continental Drift: Impact of US Regulation in Canada -Duncan Rayner, Senior Consultant, Temple Scott & Associates - Lana Harmelink, International Director of Operations, ATMIA U.S. consumer legislation and regulation can often be considered for implementation in Canada.  This session will teach participants how to develop government relations plans to monitor for signs that a U.S. initiative is being considered in Canada as well as offer tips on how to work with Canadian regulators to achieve improved policy outcomes.
11:30am	Compliance & Legislative Update for Prepaid and Gift Cards, FACTA, PCI & Data Security This presentation will highlight legal issues related to prepaid and gift cards and also discuss proposed legislation. Presenters: - Daveed Schwartz, Pillsbury Winthrop Shaw Pittman LLP - Deborah S Thoren-Peden, Partner, Pillsbury Winthrop Shaw Pittman LLP
	South of the Border
12:15pm	The Growing ATM Market in Latin America This session will focus on Caribbean and Latin American country and market overview, ATM installed base, multinational banks, switch providers, ATMmanagement, software platforms, off premise market, security, new solutions. Ricardo Saenz, Marketing & Deployment Manager, Caribbean and Latin America, NCR
12:45pm	Closing Remarks
12:45pm	Lunch
1:30pm	Exhibit Hall Closes End of Conference