Clint M. Beard, Director, ATM Product Development, Brink’s Inc.
Voice of the Industry Panel Discussion
Clint M. Beard is Director, ATM Product Development for Brink’s U.S. In his role, Clint is responsible for product development and implementation of strategies that drive product line growth and profitability. Prior to his current position, Clint served as Brink’s U.S., Director of Sales. He has over 20 years business experience in cash management and supply chain logistics.
Prior to joining Brink’s U.S. in 2007, Clint spent 18 years with FedEx Corporation holding several leadership positions in the Sales and Operating divisions.
Clint holds a bachelor of business degree in Marketing from Stephen F. Austin University. He resides in the Dallas area. He is a member of the Brink’s Trailblazers running club and has completed nine marathons.
J. Michael Beird, Director of Banking, Financial Services Practice, J.D. Power and Associates
The Voice of the Retail Bank Customer: Key Findings and Bottom-Line Benefits
Michael Beird is the Director of Banking in the Financial Services Practice of J.D. Power and Associates. He oversees content for all syndicated and proprietary studies in the banking industry including Retail Banking, Retail Bank Shopping, Small Business and Credit Card. Mr. Beird is also responsible for helping attain business development goals for the Financial Services Practice.
Mr. Beird has more than 30 years of experience in retail financial services. Prior to joining J.D. Power and Associates in 2008, he served as managing director for the Bank Administration Institute (BAI), where he was responsible for managing product development and retail banking events, including BAI Retail Delivery Conference and Expo, the industry’s premier annual gathering. Previously, Mr. Beird worked for 13 years as a leading management advisor at consulting firms specializing in retail banking performance strategies. He advised bankers and branch personnel across four continents on streamlining branch operations, improving service quality of frontline staff, measuring and managing customer sales, and implementing approaches to staff optimization and queuing across bank delivery channels.
Earlier in his career, Mr. Beird led major re-engineering projects and branch consolidation efforts at Shawmut Bank Boston, where he also managed M&A due diligence, distribution analysis and research for branches and call centers throughout the system. He began his career with Bank of America, where he spent a number of years in various branch management positions.
Mr. Beird has lectured extensively and written a number of articles on retail banking best practices, queuing and wait time applications, frontline staff performance and building balanced performance scorecards.
Mr. Beird received a bachelor’s degree in social psychology at the University of California, Irvine, and an MBA in finance and accounting from Cornell University’s Johnson School of Management.
Bill Dunn, VP Sales and Marketing, Tranax Technologies, Inc.
Voice of the Industry Panel Discussion
Happy to be a member of the Tranax team for the past 10 years, I currently am Vice President of Sales and Marketing for the US and Canadian markets. I have been in the ATM industry since 1992 and have been a member of ATMIA since it was founded as the ATM owners association. I am active on the Government Relations Committee, the Denomination Fraud committee, and the ATMIA board.
Doug Falcone, COO, Access to Money
Voice of the Industry Panel Discussion
ATM Portfolios: Measuring Their Value and Weighing the Options for Owners
Mr. Falcone was appointed Executive Vice President and Chief Operating Officer in April 2008, following the acquisition of LJR Consulting Corp., d.b.a. Access To Money, a company that Mr. Falcone founded in 1997 and at which he remained Chief Executive Officer until its sale. Under his leadership, Access To Money grew into one of the premier and largest independent ATM operators in the United States, a company that now operates approximately 12,000 ATMs. Mr. Falcone has nearly 30 years of experience in operations, sales, and marketing. Prior to Access To Money, he founded and operated Campus Dinning Services & Vending, a large New Jersey-based corporate catering company, from 1989 to 1996. In addition, Mr. Falcone previously owned several restaurants and has more than 12 years of senior sales experience in the automobile industry.
Vincent Forte, Sr. Vice President of Product, Fiserv
Whither (or Wither) the ATM?
Vincent Forte is the Senior Vice President of Product oat Fiserv. In this role Forte is responsible for the definition and delivery of a product strategy within the EFT Solutions group. His responsibilities include the pursuit of product initiatives across ATM, Debit/Credit Payment Cards, Loyalty, Risk Management and Business Applications.
Forte joining Fiserv in 2004 and has held a leadership role during his tenure. Prior to taking his current position, Forte served as Vice President of card-based product development initiatives. Forte was promoted to the leadership role over the product group in December 2005.
With more than 20 y ears of EFT experience in the financial services industry, Forte has served in a variety of leadership roles. Prior to joining Fiserv, Forte was a Vice President within the Global Product Development Group of MasterCard International. His responsibilities focused on international debit products and the initial launch of prepaid technology to support promotions with companies such as Coca-Cola, General Motors and Pepsi. Prior to MasterCard International, Forte supported leadership roles within leading PIN based debit networks. Forte holds a BA degree from Rutgers University.
Richard Green, Sr Manager, Business Development, PULSE
Voice of the Industry Panel Discussion
Rich Green serves as Senior Manager, Business Development, for PULSE, a Discover Financial Services company and operator of the PULSE® electronic funds transfer (EFT) network. Headquartered in Houston, Texas, PULSE is one of the nation’s leading ATM/debit networks, currently serving more than 4,500 banks, credit unions and savings institutions across the country. The network links cardholders with more than 289,000 ATMs, as well as point-of-sale terminals at retail locations nationwide.
Mr. Green joined PULSE in 1999 and was responsible for membership and related product sales to financial institutions. He currently manages processor and network relationships and other indirect sales channels for PULSE. Mr. Green began his career in EFT networking in 1985 with MoneyMaker EFT Services, expanding the off-premise ATM network to include financial institution participation. In 1989 he became Regional Business Manager for EDS and Executive Director of MPACT, the Texas-based ATM and POS network, managing business relationships for EFT services with over 600 financial institutions.
Mr. Green received a B.A. in International Business from Carthage College. He received a Master of International Management from American Graduate School of International Management.
Kendall Harsch, Vice President, Metabank – Meta Payment Systems
Voice of the Industry Panel Discussion
Kendall Harsch is a 25-year veteran of the banking and card industries. He is responsible for the ATM and POS Sponsorship programs at MetaBank.
Steve Hensley, Global Executive Vice President Sales & Marketing, KAL
Voice of the Industry Panelist
Steve Hensley is the Global Executive Vice President of Sales and Marketing for KAL. He also serves as a member of the KAL Board of Directors. Steve has over 20 years of experience in the Information Technology industry where he has held numerous sales and sales management positions prior to his current position with KAL. Throughout his career Steve has been involved in the Financial Industry and has focused on Self-Service solutions including both ATM’s and Kiosks.
Rob Hewitt, Head of Business Development, i-design multimedia limited
Enhancing Customer Experiences and Generating Revenues via Self-Service Third Party Advertising
Rob joined i-design in 2008, from Fiserv's Cash and Logistics division, where he was responsible for business development, technology sales and solutions to financial institutions in the UK and Europe. Rob has been involved in the ATM sector for many years, including related roles in banking, cash in transit and technology companies. He is responsible for the global business development of i-design's products and solutions and alliance partner management.
Todd Kalina, Product Manager – ATM, U.S. Bank
ATM’s Role in Bank Customer Experience
Todd Kalina Leads leads the ATM Product Management group at U.S. Bank. He has been with U.S. Bank for nearly 8 years, and has been in the financial services industry for over 12 years.
Steve Karp, SVP, Enterprise Payments Strategy, SunTrust Bank
The ATM's Role in the Payments Sector: Balancing Service Delivery with Newer Technology
Steve Karp has more than 15 years of payments industry, management consulting, and investment banking experience. He is currently a Senior Vice President in the Enterprise Payments Strategy Group at SunTrust Bank, where he partners with executive leadership across various customer, product, and channel segments to develop and execute payment-related strategies. His areas of focus include prepaid cards, ATM channel management, online banking/bill pay, and alternative payments. Prior to joining SunTrust in January 2008, Steve was a Manager at Edgar, Dunn & Co., a global payments industry consulting firm. While at EDC, he worked with and developed strategies for leading companies in the credit card, bill payment, electronic funds transfer, and mobile banking industries.
Prior to EDC, Steve was Co-Founder and Executive Vice President of Allpoint, the largest surcharge-free ATM network in the United States. He led the network’s operations, financial reporting and budgeting, strategic planning, legal, and administrative functions. Steve also was part of the executive management team responsible for raising capital and guiding Allpoint from start-up through its successful sale in December 2005 to Cardtronics. Prior to Allpoint, Steve held a senior management position in the electronic banking practice of First Annapolis Consulting. While at First Annapolis, Steve worked extensively in developing detailed financial models and analytical frameworks to assist credit card issuers in evaluating alternative account acquisition and portfolio management strategies, as well as analyzing customer segmentation and profitability data. In addition, Steve has held investment banking and consulting positions at Friedman, Billings, Ramsey and ICF Consulting, respectively.
Andrew Jamieson, Technical Manager, Witham Laboratories
Think PCI: The Good, The Bad, and The Facts Panel Discussion
Andrew Jamieson has over 15 years of experience in working with payment systems and emerging technologies. Before working with Witham Laboratories, Andrew has worked for a number of different companies creating new technologies in the areas of payment systems, and consumer products. In this capacity, Andrew has written a number of payments and security based patents, which have been granted around the world.
Andrew has worked for Witham Laboratories since 2003, throughout the time when the company was accredited as the 4th company in the world permitted to perform PCI PED evaluations. Since this time, Andrew has personally performed a number of PCI PED evaluations, PCI DSS audits and is responsible for managing all other evaluation and technical work performed by the laboratory.
Andrew represents Witham Laboratories at the PCI PED meetings around the world, as well as at trade shows such as Cartes in Paris, and works directly with clients from China, Africa, Japan, Europe, and the Americas. As well as holding a Bachelors degree in Electrical Engineering, and a Masters degree in Information Security, Andrew is accredited as a CISSP, and a QSA by PCI SSC.
James Kershaw, Director of International Sales, Planet Payment
Pay in Your Own Currency
James Kershaw is a very successful, high profile International Sales Director, with wide ranging Travel and Entertainment, Cross Border, and Multi-Currency Card Acquiring experience with global financial institutions, both at a key Merchant and Acquiring Bank level, together with a strong relationship management background.
His current global role is as Director of International Sales for Planet Payment, selling multi-currency and DCC solutions to Banks and Merchants. Planet Payment is a multi-currency payment processor dedicated to enabling internationally focused processors, acquiring banks and merchants to accept, process and reconcile credit card transactions in multiple currencies, since 1999.
James’ specialty is in Dynamic Currency Conversion (DCC) services for Banks and Merchants at ATM, eCommerce and POS level globally, and Multi-Currency Cross Border Credit Card Acquiring services to merchants. He is recognized as an industry expert for DCC and Multi-Currency Solutions, and has been a regular Conference Speaker in Europe, Middle East and North America.
Tracy Kitten, Editor, ATM Marketplace
Voice of the Industry Moderator
Tracy Kitten is the editor of ATMmarketplace.com and the senior editor of NetWorld Alliance’s Self-Service/Technology Division, of which ATMmarketplace.com is a part. Kitten joined ATMmarketplace.com in October 2004. Prior to ATMmarketplace.com, Kitten worked as a business reporter for American City Business Journals.
Susan Kohl, President, ThoughtKey, Inc.
Think PCI: The Good The Bank and The Facts Panel Moderator
Susan Kohl is the Owner and President of ThoughtKey, a PCI Program and Project Management consulting firm based in Atlanta. She has over 18 years of international audit, litigation review, regulatory risk management, compliance, and 5+ years concentration on payment data security. Susan provides her clients with tailored roadmaps including navigation tools and resources to achieve PCI compliance. Her clients vary from sponsor banks to ISOs to Processors to debit networks to PED manufacturers. She has her CPISM, TG-3, CPA, and Business Process Reengineering Certifications. In addition, she is a board member for the ATMIA and participates in NACHA, Merchant Acquirer Risk Council, and the PCI Security Standards Council. She has authored several proprietary risk documents as well as assisted in developing the ATMIA Mobile Phone Security Manual.
Peter Kulik, Vice President, Product Management, Fifth Third Processing Solutions, LLC
Benefits and Pitfalls of Open Platform Software Panel Discussion
Securing ATM Software in a Windows XP Operating Environment
With 23 years experience in the financial services industry, Peter Kulik has written for and been quoted in ATM Marketplace, Bank Systems & Technology, the Green Sheet, IBC Journal, and Microsoft Banking Journal on topics ranging from ATM Operations to Security and Fraud to Check 21. Formerly Managing Director of KLCI Research Group, Peter joined Fifth Third Processing Solutions in 2003 and is currently VP of EFT Product Management. He has spoken conferences for ATMIA, BAI, NAFCU, ICBA, and other trade associations in the US, Canada, and Europe, and has worked with leading financial institutions in the US and around the world including CIBC, Halifax plc, HSBC, OCBC, and RBC Royal Bank.
Stoddard Lambertson, Business Leader, Payment System Risk, Visa
Think PCI: The Good, The Bad and the Facts Panel Discussion
Stoddard Lambertson has worked with Visa for over 20 years. He first worked with member banks and large merchants in what is now a separate company, TSYS Acquiring Solutions. Stoddard then worked with Issuers and Acquirers in the U.S. and Canadian regions on the implementation of the Card Verification Value (CVV) program—considered one of Visa's most successful counterfeit fraud deterrent programs to date.
Stoddard also worked with U.S. Risk on the CVV2 and Advanced Authorization programs, and today is a Business Leader in Payment System Risk group managing the PIN Security and Key Management Compliance Program, which is designed to measure and ensure acquirers and their agents are fully complying with the Payment Card Industry PIN and PED Security Requirements.
Paul Miniutti, ATM Manager Pro, Operations Manager, Profit Stars
Hosted Solutions to Minimize Risk and Reduce IT Costs for the ISO and FI’s
Mr Minuitti has been building software for over 25 years. Over the last nine years his focus has been ATM Channel Management software. Paul was CTO/Senior Vice President of eClassicSystems, maker of ATM Manager Pro. THe successes with ATM Manager Pro lead to eClassics’ acquisition by Jack Henry and Associates – ProfitStars division. Since that acquisition, Mr Minuitti’s focus has been moving ATM Manager Pro to a Hosted Solution and driving ATM Manager Pro further in the US and International Markets.
Steve Mott, Principal, BetterBuyDesign
Workshop: The Automated Teller Goes Mobile: A New Paradigm for the ATM
Steve Mott is a 25-year veteran of the electronic payments industry, specializing in transaction economics, online and mobile transacting, innovative uses of debit networks, authentication and security technologies, and emerging alternative payments. BetterBuyDesign is a management advisory firm serving clients ranging from banks and processors to technology startups and investment firms. Consulting assignments typically include business case analyses and forecasts; strategy and business development; technology assessments; new product development; and due diligence evaluations.
Steve speaks and writes frequently about the industry, presenting at more than two dozen payment, technology, retailing and customer conferences each year, and serving as a member of several payments conferences planning committees. He has functioned as a subject matter expert in payments for Bankers Administration Institute (BAI) for several years, assisting that industry organization on a number of research and content development projects.
An acknowledged pioneer in eCommerce, in 1997 he was named by Interactive Week (now eWeek) magazine as one of the “Top 25 Unsung Heroes of the Internet” and in 1998 by Business 2.0 magazine as one of the “Top 25 Most Intriguing Minds for the New Economy.” He is a graduate of Harvard Business School and a White House Fellow appointee, and previously held executive positions at McKinsey & Co., McGraw-Hill, MCI Telecommunications, MasterCard International and, most recently, as President of Priceline WebHouse Club, an Internet merchant.
Brad Nolan, SVP-ATM & Cash Operations, Chase ATM
Future of Self-Service Delivery
Brad Nolan is JPMorgan Chase & Co.’s head of ATM & Cash Operations. In the role which he as held since Jun 2007, Brad manages the day-to-day deployment, monitoring, servicing and production of Chase’s 14,000+ ATMs. In addition, Brad’s team is responsible for managing cash in the Retail Branch and ATM “image” ATMs, offering significant benefits in customer service, branch experience, back office activity and cost savings. Before joining the ATM & Cash team, Brad led Chase’s Retail Operations Program Office and held various positions within Chase’s Corporate Audit & Security Group.
Ralph Poore, CFE, CISA, CISSP, CHS-III, CTGA, QSA, Chief Cryptologist, Cryptographic Assurance Services, LLC
Workshop: The Automated Teller Goes Mobile: A New Paradigm for the ATM
Ralph Poore has over thirty years of information technology experience with emphasis on privacy, security, audit, and control in electronic commerce, enterprise systems, and enabling technologies. An author, speaker inventor and instructor, he is well known in the information security profession.
Ralph was one of the pioneers of (ISC)2 [the CISSP people], a past Chairman of the Board, and remains active on the numerous committees. He is also Vice Chair of X9F1 standards committee. For more information see his person website: www.ralph-s-poore.com.
Ralph is a Certified Fraud Examiner (CFE), Certified Information Systems Auditor (CISA), Certified Information Security Professional (CISSP), Certified in Homeland Security – Level III (CHS-III), Certified TG-3 Assessor (CTGA), PCI Qualified Security Assessor (QSA), and Toastmaster (CTM/CL).
Thomas Riley, Vice President, Sales & Marketing, Airis ATM Technologies
Voice of the Industry Panelist
A global management profession with over 20 years of experience in progressively responsible leadership positions, MR. Riley began his career in corporate finance with a subsidiary of the investment bank Forstman, Little & Co. and has worked in various leadership roles for AlliedSignal, Honeywell International, the EFT Group (ATM VAR) and Project First ATM Implementation Services. Mr. Riley is a registered ISO Quality Systems Auditor, a certified Team Facilitator and Program Manager, a Six Sigma Black-Belt and is bilingual in English and French.
With hundreds of customers located on virtually every continent, Airis ATM Technologies is a global expert in ATM product and service solutions. Since our founding in 1979 as the ATM Exchange, companies ranging from financial institutions to retail equipment deployers and maintenance service companies have come to trust Airis for exceptional quality and value ATM spare parts in components, depot repair and new or refurbished ATM solutions.
Stephen M. Rush, President, The Guthrie Group, Inc.
Think PCI: The Good, The Bank and The Facts Panel Discussion
Stephen M. Rush is the President of The Guthrie Group, Inc. Previously, he was with Visa for more the 13 years. While at Visa, he was responsible for PIN Security education worldwide and for assuring compliance with Visa’s PIN Security program in the Canada Region. As a part of this resp0osiblity, he has conducted more than 400 PIN Security Field Reviews at a variety of organizations, including Banks, Processors, merchants, ISOS and ESOs. Most of these reviews were carried out in the USA, but he has also reviewed compliance at entities in the Canada, Asia-Pacific and Latin American/Caribbean Regions. He also developed the successful Key Management and PIN Security Compliance Validation Workshops that provide training to Bank and Processor Staff on all aspects of key management, operations procedures and threats associated with operation of ATMs and PIN pads. Both of these courses have been accredited by NASBA for Continuing Professional Education.
Prior to assuming this responsibility, Mr. Rush managed a number of projects within the Payment Technologies and Acquirer Systems Divisions of Visa. These included design work on Visa Cash, Extended Service Codes, Y2I Expiration Dates, CVV2 and Flexible Cutoff. He also served as the Project Manager for the new edition of the Card Technology Standards Manual.
Before coming to Visa, Mr. Rush has a successful career as a management consultant with Arthur young and Company, PA Consulting Group and Arthur D. Little Inc. His assignments included work with a number of banks, airlines, government agencies and manufacturing firms in North American, European, and Asiatic and African locations.
Mr. Rush also served as an information systems executive with Marsh and McLennan and with International Engineering and as Chairman of the Information Systems Department of the Graduate School of Business at Goldne Gate University in San Francisco.
He holds a B.S. in Mathematics from the University of Rochester and an MBA in Information Systems from the Edward W. Ageno School of Business, Golden Gate University. He is A Certified Management Consultant in the Provence of Ontario and a member of the Institute of Management Consultants of Ontario.
He holds the faculty rank of Adjunct Professor in the Ageno School of Business, Golden Gate University. He developed the curriculum and managed the accreditation process for GGU’s successful M. S. in Information Systems degree program. He is the author of numerous articles on various information systems and security topics.
Daveed A. Schwartz, Of Counsel, Bullivant Houser Bailey PC
Regulation E: How Upcoming Changes Relating to the Advertising and Sale of Gift Cards Could Affect Your Card and ATM Business
Daveed A. Schwartz is Of Counsel in the San Francisco and Sacramento offices of the law firm of Bullivant Houser Bailey PC, and is Leader of the firm’s Antitrust and Trade Regulation Practice. Daveed focuses his practice on antitrust and consumer class action litigation and counseling, and on representing clients responding to U.S. Department of Justice, Federal Trade Commission, and state Attorney General investigations. His experience includes both criminal and civil international cartel price fixing cases, and defending antitrust and consumer class actions in federal and state courts in California and elsewhere. Daveed specializes in electronic payments law and has defended over a dozen gift card and payments law class actions in California, New Jersey, and Pennsylvania. He has been a featured speaker at several ATMIA events since 2005, and has also presented at other electronic payments events.
Daveed is a member of the Executive Committee of the State Bar of California's Antitrust and Unfair Competition Section. He is formerly the chief antitrust and consumer protection enforcer for the Alaska Attorney General’s Office. A graduate of the UC Davis School of Law, Daveed received his undergraduate degree from the University of California at Berkeley. A more detailed professional biography for Daveed is located at http://www.bullivant.com/Daveed-Schwartz-1.
Henry Schwarz,Software Projects Director, Triton
Remote Key Transfer Panel
As Software Projects Director for Triton, Henry is responsible for the development of Triton's most advanced software systems. During his 10 years with Triton, he has played a key technical and managerial role in the development and deployment of many thousands of ATMs, and has been instrumental in the design and implementation of Triton’s RKT solution.
Henry began working in the consumer electronic banking industry in 1987, developing terminals for electronic funds transfers at the retail point-of-sale. He single-handedly developed terminal software for many financial institutions, including American Express, First Data, National Australia Bank, ETSL New Zealand, Thai Military Bank, Cashcard Australia, Colonial State Bank, and Papua New Guinea Banking Corporation.
Henry's technical expertise includes security and cryptography, financial transactions, communications, and embedded systems. He obtained his Bachelor of Science degree in computer science and mathematics at Australia's Monash University and is a member of Mensa.
Mark Shonebarger, Senior Business Consultant, NCR Corporation
ATM ROI-Making the ATM Pay for Itself
Mr. Shonebarger is lead consultant for NCR’s professional services business consulting for the Americas for Self Service and Branch Optimization. His range of consultancy includes ATM and branch cash operations business development and investment planning for:
- Long term strategic planning
- No envelope ATM deposit business analysis
- New ATM functionality
- In-branch, assisted service terminals
- Enhanced platform and software
- Regulatory and network compliance
- Teller cash recycling solution development
- Teller cash recycling business and operations analysis and consulting
- Speaker at industry events including ABA’s Retail Delivery Conference, National Association of Federal Credit Unions and ATM network conferences
Before joining NCR in 1997, he spent the prior 18 years in the financial services industry, 14 with Bank One. Areas of responsibility included retail financial management, planning and analysis for a major market, regional and a statewide bank. Mr. Shonebarger served as the CFO and as a Retail Executive for a Bank One community affiliate bank, a regional accounting manager, retail operations manager and a senior financial auditor.
Jeff Stapleton, CTO, Cryptographic Assurance Services, LLC
Workshop: The Automated Teller Goes Mobile: A New Paradigm for the ATM
Jeff Stapleton is the CTO with Cryptographic Assurance Services LLC. He has over 25 years experience in the security, financial and healthcare industries during his employ at Citicorp, MasterCard, RSA, KPMG, GEOBRIDGE, Innove and the USAF Crypto Modernization Program Office. His areas of expertise include software development, payment systems, cryptography, PKI, biometrics, authentication and trusted time stamps. Jeff holds a Bachelor of Science and Master of Science degrees in Computer Science from Universities of Missouri. He has taught at Washington University (St. Louis) and University of Texas San Antonio. He is a published author and frequent speaker at various security conferences.
Jeff has participated in the Accredited Standards Committee X9 (www.e9.org) and over 20 years on various US and ISO working groups. He has participated in the development of over two dozen X9 and SO security standards and ahs been the chair of the X9F4 Cryptographic Protocols and Application Security workshop group since 1998. X9F4 develops numerous American National Standards on remove access, biometrics, trusted time stamps and is the US coordination group to several the IS TC68/SC2 workshop groups.
Jeff is also the President and Founder of the Information Assurance Consortium (www.infoassurance.org), a cross-discipline and cross-industry non-profit organization dedicated toward education and awareness of security practices and the adoption of American National Standards.
Pat Telford, Principal Consultant, Microsoft
Benefits and Pitfalls of Open Platform Software Panel Discussion
Pat Telford is a Microsoft consultant, based in Toronto. He has spent the last six years helping a number of banks worldwide secure, deploy, and operate their Windows-XP based ATMs.
Bob Tramontano, Vice President, Financial Industry Marketing, NCR Corp
Keynote: High-Level Vision of the Industry Future
Bob Tramontano leads Marketing for the Financial Industry at NCR Corporation, helping to fulfil consumer demand for self-service and assisted-service in more than 160+ countries.
Tramontano and his team ensure alignment with customer requirements; create the global offers, executing regional marketing activities, recruiting/maintaining an ecosystem of partners and distribution channel(s) to market. The team is responsible for the creation and deployment of services offers that complement our hardware and software offers. These service solutions drive new sources of revenue while lowering costs and improving availability for NCR customers.
Drawing on 25 years with the company, Tramontano has held diverse positions in sales and sales management, product management, engineering and marketing, including vice president of sales for Europe, Middle East and Africa. He spent extensive time in Europe and Asia, working with customers to develop solutions that address current and future business needs. He holds a degree in marketing and management from the University of Texas.
Robert Usner, Sr. Director, Global Market Strategy and Planning, Diebold, Inc.
Benefits and Pitfalls of Open Platform Software Panel Discussion
Robert Usner is Sr. Director of Global Market Strategy and Planning for Diebold, Inc. In this role, Usner oversees market strategy development, solutions delivery and market intelligence activities focusing on the self-service and related services businesses of Diebold on a global basis.
With nearly 30 years of experience in the financial services and technology industry, Usner has a background in technology development, financial systems architecture, open systems, business development and strategic planning. Usner’s previous position with Diebold was as Director of Product Management and Marketing at Diebold owned Nexus Software – a provider of standards based middleware for financial solutions.
Usner attended Case Western Reserve University in their MBA (marketing / entrepreneurship) program. Usner also earned a Bachelor of Science degree in computer science from Kent State University as well as an associate degree in electronics technology from The University of Akron.
Usner resides in Raleigh, N.C.
Mike Urban, Sr. Director Fraud Solutions, FICO
The Global Curse of Skimming: Best Practices for Prevention
As one of the payment card industry’s most sought-after experts, Mike Urban has over 15 years experience in banking and electronic payment systems. Mr. Urban currently serves as Senior Director, Fraud Solutions, for Fair Isaac Corporation, where his responsibilities include managing the operations for the ATM network fraud solution as well as leading numerous counterfeit and card compromise fraud initiatives. He analyzes fraud issues and trends to provide continuous improvements in fraud detection technology. He also regularly works with law enforcement to help prosecute criminals and has been responsible for uncovering some of the largest counterfeit crime rings in the US.
Mr. Urban’s industry recognition includes GASA ATM Crime Fighter of the Year 2005 and ATMIA Most Influential Member of the Year 2004. He is also a board member of the Global ATM Security Alliance (GASA), and is an active member of the Santa Fe Group, the American Society of Industrial Security (ASIS) and the ATM Industry Association (ATMIA).
Mr. Urban is an MBA candidate in Fraud Management at Utica College.
Alan Walsh, Vice President, Banking, Wincor Nixdorf, Inc.
Benefits and Pitfalls of Open Platform Software Panel Discussion
Alan Walsh is Vice President of the Banking Division for Wincor Nixdorf Inc. (Wincor Nixdorf USA), a leading provider of cash handling solutions to financial institutions worldwide.
Walsh’s primary roles include building relationships with customers and strategic business partners and helping to grow Wincor’s successful service business in the United States, including its innovative eService platform network.
Prior to his current position, Walsh was Managing Director for Wincor Nixdorf Ireland where he played a key role in the successful turnaround of the organization (nearly 50 percent market share in 2004), quickly turning Wincor Nixdorf Ireland into a fully developed service organization focused on direct customer relationships.
A native of Ireland, Walsh received his degree in software engineering from Carlow Institute of Technology in Ireland.
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