| Day One - Tuesday 14th February, 2012 |
| 8:15 |
Registration desk open |
| 9:00 |
Word of welcome and opening remarks |
| 9:15 |
Innovation and regulation in the Chinese ATM market
The rapid development of e-payments in China has led to dramatic changes in the ATM channel’s operational management and business model. Innovation also raises challenges in regulation and risk management. This session will outline trends in ATM innovation and discuss the regulations pertaining to the Chinese ATM market.
Ping Huang, Deputy Director of Bank Card Management, Payment System Department, People’s Bank of China (China) |
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The latest developments in Chinese banking
The China Banking Association fulfils a broad range of responsibilities, including representing member banks and disseminating information within the banking sector. This session will discuss recent developments within the sector, and highlight important targets.
ZaiPing Yang, Executive Vice President, China Banking Association (China)
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| 10:45 |
Coffee break and exhibits open |
| 11:30 |
Development and innovation in self-service in China
This presentation will briefly review the development of self-service in China, and then analyse trends and innovation in self-service terminals, before discussing how to provide a better self-service environment for users of the UnionPay network.
Jianjun Huang, Vice General Manager, Department of Business Management, China UnionPay (China)
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New ideas for the ATM channel in the context of balancing urban and rural development
Against the background of balancing urban and rural business development in ABC, self-service terminals face huge challenges in regional planning, business function matching, operation and maintenance and other areas. Optimising self-service networks, improving their value-adding capacity and achieving sustainable development in self-service channels are all important issues.
Hong Qian, Vice General Manager, E-banking Department, Agricultural Bank of China (China)
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| 12:45 |
Buffet lunch and exhibits open |
| 14:15 |
Exploration of self-service branches in new commercial banking markets
China’s economic and social development is leading to the rapid expansion of urban areas. Local economies and household income continue to grow, generating new customers and businesses. Channel optimisation, in particular self-service branches and terminals, is important for revitalising old cities and connecting urban and rural areas.
Weiping Li, Director of Personal Financing Business and General Manager of Personal Financing Department, Industrial and Commercial Bank of China (China)
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How to obtain maximum benefit from automated deposit and recycling
This session will look at the development of automated deposit, with a focus on cash recycling ATMs, in China and other Asia-Pacific markets. A case study will provide insights into practical deployment of the technology and advice on how a bank can obtain maximum value from its investment.
Speaker TBC
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| 15:45 |
Coffee break and exhibits open |
| 16:30 |
Opportunities and challenges of outsourcing services for ATM operations in China
Under the framework of China’s financial policies and regulations, state-owned commercial banks are the major drivers of ATM growth in the country. This session will examine the challenges facing ATM deployers and banks, and will look at how ATM outsourcing providers can co operate with banks to speed up and enhance ATM deployment, increase ATM availability and improve customer convenience.
Justin Li, Founder of ATMU (China)
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The ATM market and IAD operations in Brazil
As well as deploying its own ATMs, TecBan runs Brazil’s largest shared ATM network. This session will give an overview of the Brazilian ATM market while focusing on its experiences as an IAD and the challenges of off-site deployment. The presentation will share insights from tackling a recent spate of physical ATM attacks in the country.
Jaques Rosenzvaig, CEO, TecBan (Brazil)
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| 17:30 |
Closing remarks |
| Day Two - Wednesday 15th February, 2012 |
| 8:30 |
Re-registration and coffee |
| 9:00 |
Making the ATM the best customer service channel
PSBC’s Channel Management department oversees all customer related services. In order to improve efficiency, strengthen the structure and management of the network, and further enhance security, PSBC is focusing on increasing the number of self-service machines, in particular ATMs, and on broadening the scope of the self service terminal.
Zhian Luo, General Manager, Channel Management Department, Postal Savings Bank of China (China)
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Operational innovation in self-service channel management
This session will analyse current innovation in CCB’s organisational structure, operational management model, security and ATM facilities. It will summarise the main obstacles in terms of regulation, management and the industry, and discuss appropriate solutions.
Yuming Li, Senior Manager, Personal Deposit and Investment Department, China Construction Bank (China)
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| 10:45 |
Coffee break and exhibits open
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| 11:30 |
Upgrading the IC card system across the self-service network using multi-vendor technology
In order to ensure a smooth upgrade process while minimising costs and effects on customers, ICBC used an advanced project management model to plan and test the software development. ICBC was the first Chinese bank to complete the software upgrade in 2009. This presentation will focus on the implementation process using remote software distribution.
Bo Liang, Director of Application 3 Team, IT Department, ICBC (China)
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Launching the first ATM in Myanmar
In November 2011, Co-operative Bank launched the first ATM open to the Myanmar public, enabling customers to enjoy convenient 24 hour cash withdrawals, balance enquiry, transfer and payment facilities. This session will present the story of Myanmar's first national financial switch, as well as Myanmar Payment Union (MPU), the country’s first bank card and payment card systems.
Gary Soon, Regional Director Asia-Pacific, GRG (China), Central Bank of Myanmar and Co-operative Bank (Myanmar)
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| 13:00 |
Lunch and exhibits open |
| 14:15 |
A case study of cardless ATM cash withdrawals
New business areas bring not only the need for innovation in self-service banking, but also higher demands on operations and management. This presentation will introduce innovation at BOCOM ATMs, and in the way they are managed. It will include a case study of cardless cash withdrawals.
Yu Chen, Senior Manager, E-banking Department, Bank of Communications (China)
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ATM software innovation
Today, the ATM functions in partnership with the branch, the website and the smartphone. A number of banks are successfully using the self-service channel to differentiate themselves and reduce operating costs. This session will present some best practice examples of innovation in ATM software from around the world.
Aravinda Korala, CEO, KAL (UK), Gao Wei, Deputy Manager of IT Dept, Shenzhen Development Bank and Ge Zhibiao, GM of R&D Centre, Zijin |
| 15:45 |
Coffee break and exhibits open
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| 16:15 |
ATM integrated payment road map - Charting the course for the 21st century automated teller
This session will present a path for a 21st century ‘automated teller’, including the development of a global set of standards for offering non traditional payments through the ATM. Examples include mobile payments, remote deposits, cash recycling, dynamic currency conversion, remittances and cardless transactions.
Lyle Elias, Chairman, International Payments Forum (USA)
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Global ATM market trends and forecasts
This presentation will discuss recent developments in the Chinese ATM market, and provide analysis of issues such as ATM location, usage and service and maintenance. It will also examine ATM features from other countries around the world and discuss those which are most relevant to China and the Asia-Pacific region.
Rowan Berridge, Associate and Sisi Wang, Research Analyst, RBR (UK)
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| 17:30 |
Closing remarks and conference ends |
