This conference is jointly produced by
ATMIA and RBR

Day One - Tuesday 14th February, 2012
8:00	Registration desk open
9:00	Word of welcome and opening remarks
9:15	Innovation and regulation in the Chinese ATM market The rapid development of e-payments in China has led to dramatic changes in the ATM channel’s operational management and business model. Innovation also raises challenges in regulation and risk management. This session will outline trends in ATM innovation and discuss the regulations pertaining to the Chinese ATM market. Ling Zhang, People’s Bank of China (China)
	The latest developments in Chinese banking The China Banking Association fulfils a broad range of responsibilities, including representing member banks and disseminating information within the banking sector. This session will discuss recent developments within the sector, and highlight important targets. Hong Feng, Vice General Secretary, China Banking Association (China)
10:45	Coffee break and exhibits open
11:30	Exploration of self-service branches in new commercial banking markets China’s economic and social development is leading to the rapid expansion of urban areas. Local economies and household income continue to grow, generating new customers and businesses. Channel optimisation, in particular self-service branches and terminals, is important for revitalising old cities and connecting urban and rural areas. Ying Zhang, Marketing Expertise (VP), Industrial and Commercial Bank of China (China)
	Self-service Device Management: Practice and Exploration With constant growth in self-service devices, the industry faces important issues in the enrichment of business models and how to strengthen the management, operation and maintenance of the devices. Agricultural Bank of China sees the central monitoring of self-service devices as an important practical means of strengthening their management. ABC focuses on central status monitoring, operation and maintenance scheduling, and work sheet processing, in order to promote change in self-service equipment operation management, and improve the management level. Xiaolong Su, Vice Deputy Director of Self-service Banking of E-banking Department, Agricultural Bank of China (China)
12:30	Buffet lunch and exhibits open
14:00	Chinese self-service banking market prospects and strategies The self-service banking market in China offers huge opportunities. It has the potential to generate substantial profits for the whole industry, both up and down the value chain. This presentation will offer advice and strategies on how to overcome the challenges and obstacles that will inevitably be faced by industry participants during the rapid growth of self-service banking in China Min Zhang, Vice-President of Personal Deposit and Investment Department, China Construction Bank (China)
	Maximising uptime across your self-service platform This session will examine the challenges and complexity of managing a multi-device and multivendor environment across a number of markets in Asia and whot processes, tools and systems Banktech has implemented to improve network availability and cost efficiencies. Rodrigo Silva, Managing Director, Fiserv, (USA) and Peter Blackett, General Manager, Banktech Asia (Australia)
15:30	Coffee break and exhibits open
16:15	Development and innovation in self-service in China This presentation will briefly review the development of self-service in China, and then analyse trends and innovation in self-service terminals, before discussing how to provide a better self-service environment for users of the UnionPay network. Jianjun Huang, Vice General Manager, Department of Business Management, China UnionPay (China)
	Opportunities and challenges of outsourcing services for ATM operations in China Under the framework of China’s financial policies and regulations, state-owned commercial banks are the major drivers of ATM growth in the country. This session will examine the challenges facing ATM deployers and banks, and will look at how ATM outsourcing providers can co operate with banks to speed up and enhance ATM deployment, increase ATM availability and improve customer convenience. Justin Li, Founder of ATMU (China)
17:30	Closing remarks
Day Two - Wednesday 15th February, 2012
8:15	Re-registration and coffee
9:00	Making the ATM the best customer service channel PSBC’s Channel Management department oversees all customer related services. In order to improve efficiency, strengthen the structure and management of the network, and further enhance security, PSBC is focusing on increasing the number of self-service machines, in particular ATMs, and on broadening the scope of the self service terminal. Zhian Luo, General Manager, Channel Management Department, Postal Savings Bank of China (China)
	Cross-channel cooperation and service innovation: a case study of self-service channel construction China Everbright Bank (CEB) has improved operational efficiency by using remote monitoring and adopting a multi-channel system. CEB has also introduced tow innovative new services - card retention alert and ATM channel process optimisation. This session will also present suggestions on future development involving other banks, vendors as well as customers. Jian Li, General Manager of E-banking Department, CEB, (China)
	The ATM market and IAD operations in Brazil As well as deploying its own ATMs, TecBan runs Brazil’s largest shared ATM network. This session will give an overview of the Brazilian ATM market while focusing on its experiences as an IAD and the challenges of off-site deployment. The presentation will share insights from tackling a recent spate of physical ATM attacks in the country. Jaques Rosenzvaig, CEO, TecBan (Brazil)
10:45	Coffee break and exhibits open
11:30	Launching the first ATM in Myanmar In November 2011, Co-operative Bank launched the first ATM open to the Myanmar public, enabling customers to enjoy convenient 24 hour cash withdrawals, balance enquiry, transfer and payment facilities. This session will present the story of Myanmar's first national financial switch, as well as Myanmar Payment Union (MPU), the country’s first bank card and payment card systems. Gary Soon, Regional Director Asia-Pacific, GRG (China), U Maung Muang Win, Governor,  Central Bank of Myanmar and Chairman of MPU (Myanmar) and Speaker from Co-operative Bank (Myanmar)
	ATM software innovation Today, the ATM functions in partnership with the branch, the website and the smartphone. A number of banks are successfully using the self-service channel to differentiate themselves and reduce operating costs. This session will present some best practice examples of innovation in ATM software from around the world. Aravinda Korala, CEO, KAL (UK), Gao Wei, Deputy Manager of IT Dept, Shenzhen Development Bank (China) and Ge Zhibiao, GM of R&D Centre, Zijin (China)
13:00	Lunch and exhibits open
14:15	Opportuntities for the Chinese ATM market Panel discussion with senior executives fro ATMU, China UnionPay, KAL and TecBan Jane Fu, General Manager of the Executive Office, ATMU Jianjun Huang, Vice General Manager, Department of Business Management, China UnionPay Aravinda Korala, CEO, KAL Jaques Rosenzvaig, CEO, TecBan
15:15	Coffee break and exhibits open
15:45	ATM integrated payment road map - Charting the course for the 21st century automated teller This session will present a path for a 21st century ‘automated teller’, including the development of a global set of standards for offering non traditional payments through the ATM. Examples include mobile payments, remote deposits, cash recycling, dynamic currency conversion, remittances and cardless transactions. Lyle Elias, Chairman, International Payments Forum (USA)
	Global ATM market trends and forecasts This presentation will discuss recent developments in the Chinese ATM market, and provide analysis of issues such as ATM location, usage and service and maintenance. It will also examine ATM features from other countries around the world and discuss those which are most relevant to China and the Asia-Pacific region. Rowan Berridge, Associate and Sisi Wang, Research Analyst, RBR (UK)
17:00	Closing remarks and conference ends