Tentative Schedule of Events

Sunday, November 7th

12:00-7:00pm

Registration Desk Open

Pre-Conference Workshops

12:30-2:00pm

Workshop 1: SNAP EBT Basics: Everything You Wanted to Know About EBT but were Afraid to Ask Workshop Leader: - Al Greene, Director Account Management FIS - Ellen Thompson, Program Analyst, FNS

Workshop 2: WIC EBT Readiness Workshop Leaders: - Jon Haught, Consultant, MAXIMUS - Stacey Shell, MAXIMUS

2:00-2:30pm

Coffee Break & Vendor Exhibits Open

3:00-4:30pm

Workshop 3: Emerging Innovations and Technologies:  New Hand-Held Technology Workshop Leader: - Josh Wiles, President, Novo Dia Group - Marty Hopper, Sr. Sales Executive & Business Development Manager, Verifone

Workshop 4: EBT Advanced:  From SNAP to WIC and Everything in Between Workshop Leader: Art Burger, Executive Vice President, Burger, Carroll & Associates, Inc

Conference Begins

4:45-5:00pm

Welcome Remarks - John Pfeuffer, Chairman, e-Government Payments Council - Kurt Helwig, President & CEO, EFTA

5:00-6:00pm

Plenary I: Keynote Speaker - Audrey Rowe, Deputy Administrator for Special Nutrition Programs, USDA (Invited)

6:00-7:00pm

Welcoming Reception in Exhibit Hall Sponsored by the Electronic Funds Transfer Association (EFTA)

Monday, November 8th

7:30am-5:00pm

Registration Desk Open

7:30-8:30am

Continental Breakfast Vendor Exhibits Open

8:30-8:45am

Welcome Remarks - John Pfeuffer, Chairman, e-Government Payments Council - Kurt Helwig, President & CEO, EFTA

8:45-9:45am

Keynote Address: TBA Lisa Pino, Deputy Administrator of the Supplemental Nutrition Assistance Program, USDA (Invited)

9:45-10:15am

Coffee Break Vendor Exhibits Open

10:15-11:30am

Plenary II: Expanding Partnerships in the New Decade:  National Updates Moderator: Bob Bucceri, General Partner, Chaddsford Planning Associates Panelists: - Jeff Cohen, FNS - Patty Davis, FNS WIC - Kurt Helwig, President & CEO, EFTA

11:30am-12:30pm

Lunch Lunch Address: EBT Fraud Prevention and National Security Art Burger, Executive Vice President, Burger, Carroll & Associates, Inc

12:30-1:45pm

Round Table Discussions Plan to participate in one of three different round table discussions.

Round Table 1: Current Topics in SNAP EBT Facilitators: - Liz French, Executive Director, J.P.Morgan - Dick Angerosa, Vice President, J.P.Morgan - Kathy Ottobre, Program Analyst, USDA FNS

Round Table 2: Securing Stakeholder Buy-in for WIC EBT Facilitator: Dawn Cooley, VP Business Development, WIC EBT, ACS Government Solutions Panelists: - Terry Bryce, Chief, WIC Service, Oklahoma State Dept. of Health - Melinda Newport, Director of Nutrition Services, Chickasaw Nation

Round Table 3: Debit Card Explosion Moderators: -  Bard Shollenberger, Vice President EPS, ACS Government Solutions - Al Greene, Director, Account Management, FIS

1:45-3:00pm

Breakout Session 1: State Budget Impacts SNAP & Other Program Services Delivery Moderator: Bob Bucceri, General Partner, Chaddsford Planning Associates  Speakers: - Tracy Penick, Program Planner, Acting EBT Director, State of Iowa

Breakout Session 2: WIC EBT On-Line vs. Off-Line Moderator: Stan Cochran, CEO, CDP  Speakers: - Derrick Carpenter, Director Payment Services, Walmart - Susan Tweedy, KY WIC EBT Pilot Project Coordinator,  Houchens Food Group, Inc. - Johnny Sena, Consultant, Sena Consulting, LLC

3:00-3:45pm

Coffee Break and Vendor Exhibits Open

3:45-5:00pm

Breakout Session 3: The Balancing Act:  Achieving Your Program Goals When Implementing WIC EBT: WIC EBT is all about the Agency and Client Experience!  Join our discussion on how to identify the right set of EBT Services that meeting your long-term WIC Program goals as well as different implementaion options available to ensure your goals are achieved. Facilitators: - Louise Meyer, VP Product Specialist,  J.P.Morgan - Bob Hoblit, Retail Integration Manager, CDP, Inc.  Speakers: - Ellen Thompson, Program Analyst, FNS - Dennis Hill, EBT Project Leader, State of Kentucky - George McNeil, WIC IT Project Director, State of Nevada - Janet Moran, R.D., M.S., WIC Program Section Chief, State of Wyoming - Chris Harr, Chief, Grants & Retail Store Management Section, Pennsylvania WIC

Breakout Session 4: Latest & Greatest in Customer Services and IVR Technologies Join a panel of industry experts to learn the newest features in live customer services and Integrated Voice Response (IVR) technologies in place today in EBT and EPC Services programs.  Panelists will discuss the latest in hardware, software, and services and provide details on how to best provide comprehensive customer services for government program clients.  Please bring your ideas and suggestions for improving your own state customer service center and IVR operations. Facilitator: Bard Shollenberger, Vice President EPS, ACS Government Solutions Speakers: - Cary Jeffers, Sr. Product Manager, FIS - Ethan Francis, Principal Account Executive, Genesys Labs - Justin Lemrow, Director, Continuous Improvement, Contact Solutions, Inc.

5:15-6:15pm

Bonus Session 1: Legislative Initiatives Impacting e-Government Payments Moderator: Bob Bucceri, General Partner, Chaddsford Planning Associates Speakers: - Al Rios, EBT Bureau Chief, New York State - Arjean Travis, Washington State - Larry Goolsby, Director of Legislative Affairs, APHSA

Bonus Session 2:  Collaboration Between WIC & SNAP EBT Agencies to Achieve 1 Goal Hear from FNS and State Agencies  their thoughts and experiences on leveraging their sister agencies contracts to procure WIC EBT Services.Moderator:Liz French, Executive Director, J.P.Morgan  Speakers: - Terry Bryce, Chief WIC Service, Oklahoma Department of Health - Patty Davis, Branch Chief, USDA WIC Program - Andrea Gold, Chief, Retailer Management & Issuance, USDA, FNS SNAP

Bonus Session 3: Partnership Fund for Program Integrity Innovation Speaker: Ann Ray, Director, Sales & Business Development, FIS Speakers: - Gary Glickman, Coordinator, Partnership Fund for Program Integrity Innovation, Office of Management and Budget - Ellen Vollinger, Legal Director, Food Research and Action Center

7:00-10:00pm

Evening Event: Sponsored by the Conference Charter Sponsors

Tuesday, November 9th

7:30am-4:30pm

Registration Desk Open

7:30-8:30am

Continental Breakfast Vendor Exhibits Open

8:30-9:45am

Breakout Session 5: All Things Testing Moderator: Toni Blue Washington, EBT Project Consultant, Virginia Department of Social Services Speakers: - Kathi Krieger, EBT Director, Georgia Dept. of Human Services - Mike Morris, Program Manager, Louisiana Dept. of Children & Family Services

Breakout Session 6: Chip & Pin Technology Moderator: Tom Kelly, Government Sales Manager, DataCard Group Speakers:  - Russ Conser, Sales Manager Prepaid, Oberthur Technologies  - Gerald Hubbard, DataCard - Derrick Carpenter, Director Payment Services, Walmart

9:45-10:15am

Coffee Break Vendor Exhibits Open

10:15-11:30am

Breakout Session 7: Goals for Implementing a Handbook for a Successful WIC EBT Program  Moderator: Amy Duncan, MAXIMUS Speakers: - Donna Seward, State WIC Director, Virginia Department of Health - EllenThompson, Program Analyst, FNS - Kyle Wickliffe, System Administrator, Cherokee Nation

Breakout Session 8: Internet Shopping: Will PIN Debit Over the Internet ever Become a Reality for SNAP Shoppers? Moderator: Kathy Ottobre, Program Analyst, FNS  Speakers: - Cary Jeffers, Sr. Program Manager, FIS - Claudia Ortiz, FNS - Nanden Sheth, Acculynk - Jennifer Smith, Wal-Mart

11:30am-12:45pm

Lunch Industry Awards Presentation

12:45-2:00pm

Breakout Session 9: Famers Markets Moderator: Ann Ray, Director, Sales & Business Development, FIS Speakers: - Jan Walters, Owner, Jan Walters Consulting Services, LLC - Josh Wiles, President, Novo Dia Group - Ames Robb, EBT Director, State of Vermont

Breakout Session 10: How to Implement a Prepaid Debit Payment Program Moderator: Tim Northrup, Sr. Product Manager, Bank of America Merrill Lynch Speakers: - John Pellittier, Director, Business Development, ACS Government Solutions - Brian Greehan, VP, US public Sector, Prepaid, MasterCard Worldwide

2:00-2:30pm

Coffee Break Vendor Exhibits Open

2:30-3:45pm

Plenary III: Technology/Capabilities for Disasters Moderator: Elvira May, Program Analyst, FNS Speakers:  - Kathy Tankersley, Management Analyst, FNS State Systems Office - Connie Reinhardt, Director, EBT/EFT Services, State of Florida Department of Children and Families

3:45-4:30pm

Plenary IV: Healthy Incentive Update Moderator: Kurt Helwig, President/CEO, EFTA Speakers: - Lindy Haffey, Sr. Program Analyst, FNS - Kelly Kinnison, Social Science Research Analyst, FNS

4:30pm

Conference Ends

Wednesday, November 10th

EBT SNAP Directors Meeting Open to FNS/EBT Directors

8:00-9:00am

Continental Breakfast

9:00-10:15am

State User Group Meetings   States with common EBT vendors will meet to discuss similar concerns, issues, recent enhancements and best practices.

10:15-10:45am

AM Coffee Break

10:45am-12:00pm

EBT Procurement and Contracts   A refresher on basic FNS requirements surroundign SNAP EBT RPFs and Contracting, and discussion on some of the issues that have come up over the past year.

12:00-1:00pm

Lunch

1:00-5:00pm

State SNAP EBT Directors: Processor User Group Meetings         State EBT Directors with the same EBT vendors will meet with their EBT vendors/service providers.