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Speaker Information
Speaker bios are added as they are received.
Dick Angerosa, Vice President, Business Development, J. P.Morgan EFS
Dick has over 36 years of Information Technology, Product Development, and Business Development experience, in both the government and private sectors. He served as Director of the Customer Applications Center in the New York State Department of Social Services when their Welfare Management System and other public assistance systems were developed. Since 1996, Dick has been with J. P.Morgan EFS, where he has managed the development and implementation of 30 state EBT systems. He has also been instrumental in developing many of the features of the J. P. Morgan EBT platform, along with other products such as Info Manager, WIC, EBT Account, Child Care Time, and Attendance, and the EBT Dashboard.
Terry Bryce, Chief, WIC Service, Oklahoma State Department of Health
Terry Bryce is Chief of WIC Service with the Oklahoma State Department of Health. He has held this position since January of 2007.
Prior to his present position Terry worked in the Oklahoma State Department of Health WIC Service for two years as Interim Chief, ten years as Chief of Staff and three years as Operations supervisor. His past experience also includes eighteen years of supervisory and leadership positions in business in the private sector.
Terry has served on the National WIC Association Board of Directors from 1997 through 2003 and served on the Executive Committee of the Board from 1999 through 2003 as the Treasurer of the Association. In addition Terry has been serving since 2003 as Chair of the NWA Funding Committee, which works closely with Food and Nutrition Services of USDA to monitor and determine the programs funding strategy on a National level.
Russ Conser, Sales Manager Prepaid, Oberthur Technologies
Russ Conser is the sales manager for prepaid products including government payment and benefit cards for Oberthur Technologies. Over the past 4 years, Russ has worked with processors, financial institutions and government officials on providing efficient and reliable distribution of cards for EBT programs nation-wide.
Ethan Francis, Principal Account Executive, Genesys Labs
Ethan is the Principal Account Executive at Genesys specializing in contact center solutions. He has been with Genesys for four years, three years in the current role and one year as a Senior Voice Lead for IVR solutions in Genesys Professional Services. Prior to that Ethan was with Nuance working as a Senior Solutions Engineer specializing in voice self service applications with AT&T, Bell South, Cingular, Wal-Mart, Dell, HP, Continental Airlines, JB Hunt, and Express Scripts. He has extensive experience with voice enabled applications as well as the software that drives call centers.
Gary L. Glickman, Coordinator, Partnership Fund for Program Integrity Innovation, Office of Management and Budget
Gary Glickman joined the Office of Management and Budget in the Executive Office of the President in February 2010 as the Coordinator for the Partnership Fund for Program Integrity Innovation. The Partnership Fund was established through legislation earlier this year to seek and test methods of reducing improper payments, improving service to citizens and, reducing administrative costs associated with federal benefit programs that have substantial state participation. For the past 30 years, prior to joining OMB, Mr. Glickman was in the private sector, most recently as President and CEO of Imadgen, LLC, a consulting firm specializing in helping State and local governments implement service integration strategies. Prior to founding Imadgen, Mr. Glickman was CEO of G&D Cardtech, the U.S. subsidiary of the second largest manufacturer of smart cards and other security products. Previously, Mr. Glickman was President and Chief Marketing Officer of Maximus, a publicly traded company that provides services and solutions to State and local governments. In the late 1970s, Mr. Glickman worked within the Office of the Comptroller of New York City and then the Office of the Secretary of the U.S. Department of the Treasury. Mr. Glickman received his B.A. from Brandeis University and his MBA in economics from the Stern School at New York University.
Larry Goolsby, Director, Legislative Affairs, APHSA
Larry Goolsby is director of Legislative Affairs with the American Public Human Services Association, where he has worked since 1987. His department is charged with coordinating legislative and policy initiatives for all public human service programs administered by APHSA member agencies, including child welfare, Medicaid and SCHIP, TANF, SNAP (formerly the Food Stamp Program), child care, and child support, among others. The department also has federal agency and member relations responsibilities for economic services programs. The department also staffs a number of APHSA affiliates, including the American Association of SNAP Directors, the National Association for Program Information and Performance Measurement, and the National Association of State TANF Administrators.
In his previous work with APHSA, Goolsby covered the Food Stamp Program and other nutrition issues; state operations issues; outcome and performance measures and other quality assurance and performance assessment issues, particularly for the FSP, TANF, and Medicaid; data collection and analysis; cross-program simplification and coordination, especially among nutrition, cash and medical assistance programs; the National Voter Registration Act (“Motor Voter”); and housing and homelessness. He has written extensively on these topics for APHSA publications and has presented on them frequently at national conferences and forums.
Goolsby formerly worked in North Carolina, where he was director of the state Food Stamp Program for five years. He also worked for 10 years for the Mecklenburg County (Charlotte), N.C., Department of Social Services, where he administered a variety of programs, including the Food Stamp Program, child protective services, and training and support services. He has a B.A. in Sociology and Philosophy from Mercer University and an M.S.W. from the University of Georgia. He has also completed graduate courses and certificates in public administration.
Chris Harr, Chief, Grants & Retail Store Management Section, Pennsylvania WIC
Chris Harr is Chief of the Grants and Retail Store Management Section with the Pennsylvania WIC Program. Having more than twelve years experience in government human service programs, has over eight years experience working with WIC authorized retail stores and their corporations. This experience includes biannual meetings with the state food merchants association and retail store corporate representatives; educating retail store representatives through abundant state regional meetings, trainings an informational sessions; and holding numerous meetings at retail store corporate headquarters. Chris has spent the last fourteen months learning about WIC EBT through conferences, webinars, teleconferences, and visits to four fully functioning WIC EBT states; educating WIC retail store representatives; and soliciting feedback regarding WIC EBT from those WIC retail store representatives and their corporate personnel. Chris received his B.S. from Shippensburg University in 1997.
Cary Jeffers, Senior Product Manager, Government Solutions Division, FIS
Cary Jeffers is with FIS formerly known as eFunds, where he is a Senior Product Manager for the Government Solutions Division. Cary has twenty-five years of experience in data processing field. Cary has spent his last 18 years working on DHR based programs such as EBT. Cary has held various other positions in the past such as developer, Database Administrator, Manager of Development and Senior Business Analyst. Prior to joining FIS, Cary served as a Database Specialist for a consulting firm of Cap Gemini America Inc... Cary holds a degree in Data Processing from Madison, Wisconsin.
Kathi Krieger, EBT Director, Georgia Dept. of Human Services
Kathi Krieger has been the Georgia EBT Director since 2004. She spent six years as a systems analyst and consultant with PricewaterhouseCoopers implementing PeopleSoft HRMS at several large US and international companies. She was at HSBC Bank USA for two years in Buffalo, NY working on a PeopleSoft upgrade and international implementation. She is experienced in project management, process redesign, systems implementation and testing, including system testing, integrated testing & regression testing on several projects. Kathi holds an MBA from State University at Albany, NY and a BA in Mathematics.
Justin Lemrow, Director of Continuous Improvement, Contact Solutions
In his role as Director of Continuous Improvement at Contact Solutions, Justin Lemrow manages the company’s practice that focuses on two core objectives: increasing customer satisfaction and automating more transactions across our customer’s solutions. Justin has more than a decade of process improvement experience in the telecommunications and technology sector, leveraging consulting experience at Accenture and driving operational efficiency at Sprint-Nextel. Blending both business and technical experience he is particularly suited for matching and valuating solution improvement to executive business owners.
| Mike Neil, Project Manager, Booz Allen Hamilton
Mike Neal has twenty-one (21) years of professional experience as a project and task manager, system design engineer, system analyst, and system tester for electronic payment systems. His primary focus for the past 13 years has been on providing technical guidance and technical support to the USDA Food and Nutrition Service’s (FNS) SNAP and WIC EBT programs. Specifically, Mike has provided FNS with project management, system documentation review and analysis, system design analysis, acceptance testing, test scenario development, system requirement’s development, and system conversion support.
Tracy Penick, Program Planner, Acting EBT Director, State of Iowa, Department of Human Services
Tracy started her career with Iowa Department of Human Services (DHS) in November of 2007. She is the acting EBT Director and the Project Manager for the Wireless EBT Project. Tracy and her husband Mike live on a farm in Carlisle, IA. They farm 1,200 acres of corn and beans, and raise 24 acres of sweet corn. The sell their sweet corn at a roadside stand and at the Downtown Des Moines Farmers Market.
Connie B. Reinhardt, Director of EBT/EFT Services, Department of Children and Families in the State of Florida
Connie B. Reinhardt is the Director of Electronic Benefits Transfer (EBT) and Electronic Funds Transfer (EFT) services for the Department of Children and Families in the State of Florida. In this capacity, Connie is directly responsible for administering and ensuring the successful design, development, implementation and on-going operation of EBT and EFT technologies and related services in support of programs across multiple agencies. She is also responsible for overall contract management, including negotiation, coordination and performance monitoring. Additionally, Connie is a member of the ACCESS Florida Modernization Executive Management Team – the team responsible for revolutionizing public assistance programs and operations in the state.
As part of her current responsibilities, Connie provides support for national initiatives targeting collaboration and cooperation across states’ EBT/EFT projects and the expanded use of innovative technologies for government services. She is currently facilitating the National EBT Disaster Service Workgroup formed in follow-up to the annual Directors Meeting in 2007. Connie is one of the initial members of the EBT Operating Rules Committee, now a part of the newly formed eGovernment Payments Council.
Connie has worked in the public sector in a variety of responsible positions for more than 34 years. She has extensive experience in program administration and forecasting, project management, procurement, requirements specification, systems planning, design, testing and implementation, budgeting, performance review, monitoring and quality control. Connie has been the recipient of numerous awards for improving government efficiencies and services to citizens in the State of Florida.
Ames Robb, EBT Director, State of Vermont
Ames Robb has been with the Vermont Agency of Human Services since 2005, serving as EBT Director since 2008. In Vermont, the EBT “division” is a two-person unit, meaning that Ames is directly responsible for almost every function related to EBT, from card production to federal reporting. She is exceedingly grateful for Vermont’s membership in the Northeast Coalition of States (NCS), as other NCS members have taught her everything she knows about EBT! Prior to her State career, Ames managed several non-profit organizations including a Meals on Wheels program and an environmental periodical called Wild Matters. She also has farming experience, and pitches in on her brother’s family farm when she can. Ames has a BA in English from Trinity College in Hartford, CT and attended the Institute on Political Journalism of the Fund for American Studies at Georgetown University.
Donna Seward, State WIC Director, Virginia Dept of Health
Donna T. Seward has a Bachelor of Science degree in Health Care Management from Park College in Fort Bliss, Texas. Donna is a Fellow in the American College of Healthcare Executives (FACHE), the National Association of WIC USDA’s National Advisory Council on Material, Infant and Fetal Nutrition for 2006-2009.
With over 30 years of experience as a WIC Director, Donna has administered the WIC program for San Marcos, Texas from its inception, which included writing the grant proposal and acquiring staff as well as establishing purchasing procedures and accounting practices. Donna has served as WIC Director for 45,000 participants per month in El Paso and Hudspeth Counties in Texas through a network of WIC centers and mobile vans, which provide both traditional WIC services as well as on-site immunizations. While in Texas, Ms. Seward represented local directors in developing and piloting three different automated systems, and started work on the El Paso pilot of EBT for Texas WIC prior to coming to Virginia in 2000
As the Director of the Division of Nutrition, Physical Activity & Food Programs (NuPAFP) in Richmond, Virginia, Donna manages all aspects of the division including community nutrition, WIC nutrition education, breastfeeding, operations, vendor relations and information technology, as well as the coordination of all grant submissions related to those areas. Donna designed the concept and managed the process for the process for the Commonwealth’s Healthy Approach and Mobilization Plan for Inactivity, Obesity and Nutrition (CHAMPION), which utilized a bottom-up methodology to garner input from participants throughout Virginia related to the obesity epidemic and its related causes. Virginia is a part of the State Agency model (SAM) consortium called Crossroads which also includes West Virginia, Alabama and North Carolina. In addition, Virginia is lead state in a two state consortium with West Virginia to implement the Crossroads system as an EBT system.
Kathy Tankersley, Management Analyst, FNS State Systems Office
Kathy Tankersley is a Management Analyst with the USDA Food and Nutrition Service, State Systems Office, specializing in the Advance Planning Document (APD) process. She holds a Bachelor of Computer Science and Technology and a Project Management Professional (PMP) certification. Kathy has more than 20 years experience working with state system initiatives in support FNS programs (SNAP, WIC, and CNP, including EBT) and over 30 years experience in Information Technology disciplines. She has been instrumental in the creation and maintenance of FNS Handbook 901, the APD Process guidance; serves as webmaster for the FNS APD website, and administrator for State Systems Office internal systems. She spent the early part of her Federal career performing systems analysis, design, and development for the US Department of the Navy. Kathy worked in FNS’ Office of Information Technology prior to the establishment of the State Systems Office. Kathy, a native of Louisiana, makes her home in Salem, Massachusetts.
Ellen Thompson, Program Analyst, UDSA, Food and Nutrition Service
Ellen Thompson has more than 12 years experience in the EBT industry and is an expert in EBT technology. She recently joined the USDA Food and Nutrition Service supporting the State Technology Branch in the area of WIC EBT and information systems. Previously, Ellen was a consultant with MAXIMUS for over a decade managing multiple EBT projects, providing support, quality assurance and technical assistance to numerous states, assisting states in system conversions, and managing system design and implementation efforts. In addition to her technical knowledge, she has a strong understanding of the benefit programs delivered by EBT. She has worked closely with state EBT project management and spent time in local offices and WIC clinics providing on-site support and training to both clients and staff. Ellen holds a B.A. in Political Science and Spanish from Marquette University and a Masters in Public Administration from American University.
Susan Tweedy, KY WIC EBT Pilot Project Coordinator, Houchens Food Group, Inc.
Susan Tweedy has worked for Houchens Industries, Inc. for over twenty years. She has held positions in the retail grocery division and corporate division. Susan has coordinated the Kentucky WIC EBT Pilot Project for Houchens Food Group, Inc. since the fall of 2007 and continues the current statewide rollout.
Jan Walters, Owner, Jan Walters’ Consulting Services, LLC.
Jan Walters is the owner of Jan Walters’ Consulting Services, LLC. The company provides technical assistance and support for SNAP & WIC EBT and farmers markets. As the former SNAP EBT director for Iowa, Jan has thirty-seven years of government experience, including contracts, RFPs, budgeting, and administration of the SNAP EBT program.
Jan created and implemented the nationally recognized Iowa EBT Wireless Project in 2005. Under her direction, the program enabled 167 individual farmers, each year, to utilize wireless technology to accept SNAP and commercial debit and credit cards at farmers markets, as well as on their own farms. Jan instituted a customer and farmer survey form in order to obtain results which are documented in the project’s Annual Report. Iowa farmers have been able to increase gross sales from 10-25% per year using the wireless technology. In 2009, SNAP EBT transactions increased by 48% for farmers markets.
Jan is also co-owner of Tarre De’ Amore farms in Iowa. Besides running a cow/calf operation, Jan grows several acres of produce and sells them at farmers markets. She specializes in heirloom winter squash, pumpkins, gourds, ornamental corn as well as tomatoes, and potatoes. Jan is a certified FNS retailer and an authorized WIC retailer (WIC and Senior FMNP, WIC CVV). Jan uses wireless technology for her farmers market operation.
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