2011 - Schedule of Events

Sunday, November 6th

12:00-7:00pm

Registration Desk Open

Pre-Conference Workshops

12:30-2:00pm

Workshop 1 Back to Basics: Understanding how EBT Works This popular workshop provides a strong foundation for understanding the terms, the technology and the applications of electronic benefits transfer and electronic services delivery. The workshop will address both SNAP and WIC EBT.  A must for EBT newbies! Workshop Leaders: - John Schmidlkofer, Sr Account Manager TPP/Network Relationship Manager, FIS - Ellen Thompson, Director, Professional Services Consulting, MAXIMUS

Workshop 2 Converting Your Paper or EBT Cash Payments to a Branded Debit Card Join our panel of state and industry experts in an interactive session for the 101 on moving payments from a traditional service delivery method (paper or EBT) to a newer, more convenient, and lower cost method.  Our panelists will describe the evolution of the prepaid card capability, where the market is trending and share new thoughts, ideas and technologies that can be leveraged for economies of scale and efficiencies. Workshop Leader: Laura Secondo, Sr. Vice President, Bank of America Workshop Speakers: - Bard Shollenberger, VP Government Solutions Group, ACS, A Xerox Company  - Doris Dixon, SVP, Sr Product Specialist, Bank of America - Rachael Benning, Vice President, MasterCard Worldwide

2:00-2:30pm

Coffee Break & Vendor Exhibits Open

2:30-4:00pm

Workshop 3 NextGen Tech Report:  Terrific Technologies that can Improve Access and Security for EBT Programs As EBT grows so does the need to include more clients and to safeguard the programs for those who depend on them. In a wide-ranging workshop industry veteran Marty Hopper will talk about new technologies that could re-shape the way we look at EBT. Workshop Leader: Marty Hopper, Sr. Sales Executive & Business Development Manager, Verifone

Workshop 4 WIC EBT Readiness WIC EBT Readiness – With a 2020 mandate for WIC EBT, what does your Agency need to do to prepare?  Where do you begin?  What is the process?  What goes where- MIS or eWIC system? How do you prepare clinics and vendors for EBT?   This workshop covers these topics and more to provide an understanding of what needs to occur to ensure your Agency is on the path for WIC EBT. Workshop Leaders: - Stacey Shell, Principal Consultant, MAXIMUS - Louise Meyer, VP Technical Sales, J.P.Morgan

Conference Begins

4:45-5:00pm

Welcome Remarks - John Pfeuffer, Chairman, e-Government Payments Council - Kurt Helwig, President & CEO, EFTA

5:00-6:00pm

Plenary I: The Opportunities Ahead:  Capitalizing on the New Normal - Tracy Wareing, Executive Director, American Public Human Services Association

6:00-7:00pm

Welcoming Reception in Exhibit Hall Sponsored by the Electronic Funds Transfer Association (EFTA)

Monday, November 7th

7:30am-5:00pm

Registration Desk Open

7:30-8:30am

Continental Breakfast Vendor Exhibits Open

8:30-8:45am

Welcome Remarks - John Pfeuffer, Chairman, e-Government Payments Council - Kurt Helwig, President & CEO, EFTA

8:45-9:45am

Plenary II:  The State of the States Address:  An Update on SNAP and WIC EBT Projects Across America The State of the States plenary session provides an overview of notable EBT projects and news from the past year. This will include news from both WIC and SNAP worlds. Moderator: Bob Bucceri, General Partner, Chaddsford Planning Associates Panelists: - Andrea Gold, Director, Benefit Redemption Division, SNAP, FNS - Patty Davis, Chief, State Technology Branch, WIC Program, FNS

9:45-10:15am

Coffee Break Sponsored by Oberthur Technologies Vendor Exhibits Open

10:15-11:15am

Plenary III: Front Page Focus Revisited: Increasing Program Access A group of innovative EBT leaders have accepted the challenge of reduced funding and used technology to actual increase access to programs. In an interactive session our panel will discuss the role EBT technology can play in access—and what the unintended consequences might be. Moderator: Bob Bucceri, General Partner, Chaddsford Planning Associates Speakers: - Liz French, Executive Director, J.P.Morgan - Julie Brewer, Chief, Policy & Program Development Branch, Child Nutrition Division, FNS - Andrea Gold, Director, Benefit Redemption Division, SNAP, FNS - Jan Walters, Owner, Jan Walters Consulting Services, LLC - Ellen Vollinger, Legal Director, FRAC

11:15am-12:30pm

Lunch

12:30-1:45pm

Round Table Discussions Plan to participate in one of three different round table discussions.

Round Table 1 Automated Child Care Grows Up States are implementing automated child care solutions at a fast pace.  Join us for a roundtable discussion on the various automated solutions available and engage with your peers, industry experts and others to discuss where automated child care is heading, its benefits and drawbacks and where technology can go in the next 15 years.  Facilitators: - Ann Ray, Director, Sales & Business Development, FIS - Lisa Henley, Director of Card Programs, ACS, A Xerox Company

Round Table 2 Three Things That Keep EBT Directors Up at Night Join your fellow EBT Directors, FNS and other EBT stakeholders in a lively discussion of current topics and challenges facing EBT Directors.                    Facilitator: Liz French, Executive Director, J.P.Morgan

Round Table 3 WIC Reauthorization: Moving Toward the 2020 Mandate In December of 2010, Congress enacted the Healthy Hunger-Free Kids Act of 2010 that includes a requirement that all states, unless granted an exemption, must implement an electronic benefits system for WIC no later than October 1, 2020.  Our panel will discuss the challenges and opportunities that exist in meeting this mandate.  Our panel will include representatives from state agencies, FNS, and industry. Facilitators:  Johnny Sena, Director of WIC Product Development, CDP, Inc. - George McNeil, IT Project Manager, Nevada Department of Health & Human Services - Shirley Sword, Acting Director, PA Department of Health, Division of WIC

1:45-3:00pm

Breakout Session 1 Managing Fraud in Nutrition Programs Fraud – it can occur at various times and be done by various people throughout the EBT process. This session will present innovative ideas that states can use to prevent or detect fraud in nutrition programs. Moderator: Carolyn Shelby, Program Analyst, FNS  Speakers: - Art Burger, EVP, Burger Carroll & Associates Inc. - Jane Duffield, FNS - Brian Armstrong, Special Investigator, Arizona Department of Economic Security - Cary Jeffers, FIS

Breakout Session 2  7 Things EBT Professionals Should Know About Prepaid Did you know that prepaid cards are expected to be the fastest growing segment of the electronic payments industry over the next several years? Or that EBT cards share technology with prepaid cards? Or that someday you could see prepaid disbursement cards dispensed through a kiosk in an unemployment office or social services center? “7 Things EBT Professionals Should Know about Prepaid Technology” is a quick-moving session on prepaid, geared to the EBT professional. Moderator: Bob Bucceri, General Partner, Chaddsford Planning Associates Speaker: Peter Quadagno, VP, Tolls and Transit, inComm

3:00-3:30pm

Coffee Break and Vendor Exhibits Open

3:30-4:45pm

Breakout Session 3 Managing the Adjustment Process Adjustment process training session and review of the FNS adjustment regulations to help States and Processors understand how to correct a system error or an out-of-balance condition. Session will also include a review of the error resolution provisions of the Quest Operating Rules. Speakers: - Marga DeNinno, Program Analyst, FNS - Liz French, Executive Director, J.P.Morgan

Breakout Session 4 Understanding the Integrated Retailer Process Simplifying the Integrated Retailer Certification Process.  Take away a full understanding of the step by step process involved with working with retailers. A forum of ideas to be shared to help provide ideas for your integration plan execution.  Topics will range from management of retailer development funding through the full certification process. Moderator: Misi Higgins, Vice President, J.P.Morgan Speakers: - Chris Harbord, J.P.Morgan - Bob Hoblit, Retail Integration Manager, CDP - Steve Porter, FNS

4:45-5:30pm

Bonus Session: Comparison Price Shopping for WIC EBT; A New Method for Determining What You Can Afford The recent Congressional mandate for WIC EBT has changed the focus of EBT cost studies - from the question of “if” you should adopt EBT, to the question of “how” can your agency afford it. This special session will introduce you to the newly FNS-approved WIC EBT cost analysis methodology called the Affordability Model. Art Burger, Executive Vice President, Burger, Carroll & Associates, Inc. The Affordability Model simplifies feasibility analysis by defining WIC EBT costs in “real-world” terms like staffing and NSA grant costs. It will also address the cost issues of one-card solutions. The Affordability Model has already produced one FNS-approved WIC EBT Feasibility study.  If you’re just getting started on your feasibility planning, you won’t want to miss this valuable session. Moderator: Bob Bucceri, General Partner, Chaddsford Planning Associates Presenter: Art Burger, EVP, Burger Carroll & Associates Inc.

6:00-10:30pm

Evening Event: Beachfront Networking Dinner Sponsored by the Conference Charter Sponsors

Tuesday, November 8th

7:30am-4:30pm

Registration Desk Open

7:30-8:30am

Continental Breakfast Vendor Exhibits Open

8:30-9:45am

Breakout Session 5: Now You're Ready  to Implement:  Budgeting Your Project and Hiring Contractors. Industry veteran Jon Haught leads a discussion between FNS and WIC Agency Managers on the critical steps to planning, budgeting and contracting for WIC EBT Moderator: Stan Cochran, CEO, CDP, Inc. Speakers: - Jon Haught, Business Analyst, CDP, Inc. - Elizabeth Lanham, Nutrition Consultant, Oregon WIC Program - Steven Jeantet, EBT Project Manager, Oklahoma State WIC Office - Fran Hawkins, Manager, Nutrition Services Branch, Dept for Public Health, State of Kentucky

Breakout Session 6 A Look at New Summer EBT Benefits for Children Using SNAP and WIC Models Last year, Congress provided funding to USDA to demonstrate improved approaches to summer feeding for low-income children and to evaluate their impact on food insecurity.  This summer, we tested the largest and most innovative of those demonstrations through the Summer EBT for Children pilots using SNAP and WIC EBT models.  Hear more about those as USDA looks to expand operations in 2012. Moderator: Carolyn Shelby, Program Analyst, FNS Speakers:  - Julie Brewer, Chief, Policy & Program Development Branch, Child Nutrition Division, FNS - Ted Macaluso, Chief, Special Nutriton Evaluation Branch, FNS

9:45-10:15am

Coffee Break Sponsored by Oberthur Vendor Exhibits Open

10:15-11:30am

Breakout Session 7 Procuring for  e-WIC Services Creative methods to procure e-WIC Services will be discussed.  Leveraging existing contracts, joining or creating consortiums, RPF content guidance and other successful procurement ideas used by the pioneers of EBT.  Moderator: Cheryl Owens, Director, Professional Services Consulting, MAXIMUS Speakers: - Stacey Shell, Principal Consultant, MAXIMUS - Louise Meyer, VP Technical Sales, J.P.Morgan

Breakout Session 8 How to Block Specific Categories of EBT Transactions Join our panel of state and industry experts to discuss the recent legislative and administrative actions in many states to block the use of EBT cards for cash withdrawal at ATMs in and around "questionable" locations such as casinos, adult entertainment clubs and stores, taverns, and liquor stores.  How do states and their EBT contractors meet these requirements? Moderators: - Bard Shollenberger, VP Government Solutions, ACS, A Xerox Company Speakers: - Todd Halter, Project Manager, ACS, A Xerox Company - Patricia Heese, Project Administrator, EBT, Colorado Department of Human Services - Mike Cowart, Vice President & General Manager, WorldPay

11:30am-12:45pm

Lunch Industry Awards Presentation

12:45-2:00pm

Breakout Session 9 Local Foods:  The Connection to Health & Economics We know that farmers markets are good for rural communities, farmers and SNAP/WIC recipients.  Yet there is much more!  In this session, you will discover the true impact of local food movement.  Hear how local foods intersect with health outcomes and economics. These nationally acclaimed speakers will help us connect the dots from sustainable agriculture to farmers markets and EBT. Moderator: Jan Walters, Owner, Jan Walters Consulting Services, LLC Speaker: - Rich Pirog, Sr Associate Director, Center for Sustainable Food Systems, Michigan State University - Rachel Chadderdon, Program Director, Fair Food Network

Breakout Session 10 Healthy Incentive Pilot and Internet Shopping: Getting the Systems in Place The SNAP Healthy Incentive Pilot was implemented in Massachusetts at the beginning of November. Learn about the system design, development and implementation experiences for this major USDA initiative from the EBT processor, retailer and Federal points of view.  FNS will also provide an overview of progress on internet shopping with SNAP. Moderator: Kathy Ottobre, Program Analyst, FNS Speakers: - Bill Kelly, Director Product Management, ACS, A Xerox Company - John Drechny, Sr Director of Payment Services, Wal-Mart, Inc. - Michael Neal, Program Manager, Booz Allen Hamilton

2:00-3:00pm

Breakout Session 11 3 Ways Technology Can Make Your EBT Transactions More Secure Triple DES. PCI. EMV. Point-of-sale security can be an alphabet soup of acronyms. A panel of industry veterans will help you sort through the clutter and understand how transactions are secured at retail countertop and how that affects EBT. Moderator: Marty Hopper, Sr. Sales Executive & Business Development Manager, Verifone Speakers: - Jeff Wakefield, VP New Business Development & Strategic Initiatives, Verifone - Russ Conser, Sales Manager, Prepaid, Oberthur Technologies

Breakout Session 12 Meals for Persons Who are Homeless, Elderly or have Disabilities:  The Role of SNAP EBT in Restaurant Settings How can EBT help consumers access food in ways that are convenient for them? Hear from experts about the SNAP restaurant meals program. SNAP recipients who are homeless, elderly, or have disabilities are allowed to redeem benefits at restaurants if their state takes that option. Learn about what it takes for EBT to serve SNAP participants in a variety of emerging venues. Moderator: Ellen Vollinger, Legal Director, FRAC Speakers: - Andrea Gold, Director, Benefit Redemption Division, SNAP, FNS - Jessica Bartholow, Legislative Advocate, Western Center for Law and Poverty

3:00-3:30pm

Coffee Break Sponsored by Zinnova Technologies Vendor Exhibits Open

3:30-4:30pm

Breakout Session 13 Re-Capping the Legislative Year Just Ended and Handicapping the Prospects for EBT in an Election Year Three government relations experts analyze the first year of the 112th Congress and forecast what we can expect in 2012. Moderator: Ellen Vollinger, Legal Director, FRAC Speakers: - Kurt Helwig, President, EFTA - Larry Goolsby, Director of Strategic Initiatives, American Public Human Services Association

Breakout Session 14 Combo Card:  Putting WIC and SNAP on the Same Card In many ways a combo-card program is like the fabled unicorn—often discussed, rarely if ever seen. Our panel will discuss why that is and how you can beat the odds and develop a successful combo  card program. Moderator: Mary W Hinderer, Principle Consultant, MAXIMUS Speakers: - Bob Bucceri, General Partner, Chaddsford Planning - Erin McBride, Technology Specialist, FNS - Stan Bien, WIC Director, Michigan Department of Community Health

4:30pm

Closing Remarks

Wednesday, November 9th

EBT SNAP Directors Meeting Open to FNS/EBT Directors

8:00-8:45am

Continental Breakfast

8:45-9:45am

State/FNS User Group Meetings   A discussion with FNS on some of the issues that have come up over the past year.

9:45-10:00am

AM Coffee Break

10:00am-12:00pm

State/FNS User Group Meetings (Continued)  States with common EBT vendors will meet to discuss similar concerns, issues, recent enhancements and best practices.

12:00-1:00pm

Lunch

1:00-5:00pm

State SNAP EBT Directors: Processor User Group Meetings         State EBT Directors with the same EBT vendors will meet with their EBT vendors/service providers.