ATMIAConferences.com:EuropeanATMs

DAY ONE – THURSDAY 10TH JUNE 2010

8:00

Registration & refreshments

9:00

Welcome & opening remarks

Panel Discussion: The future of the ATM
Perspectives from senior representatives of the leading ATM manufacturers, followed by a panel discussion.

Panelists: TBA

10:15

Coffee & exhibits open

11:00

Stream 1: Bank case studies

Stream 2: IAD case studies

Understanding and managing the total cost of ownership of your ATM network

A better understanding of internal and external revenue elements and more sophisticated analysis of cost drivers will alter the way you view your ATM network and your optimum deployment strategy. What opportunities exist for increasing revenues and reducing costs?

Luc Jeannin-Naltet, Accueil & Services, BNP Paribas (France)

Tackling the increasingly competitive Polish IAD market

Poland is rapidly becoming one of Europe’s most popular IAD markets: low ATM density and other characteristics offer a genuine opportunity for independent deployment. eCard, a relative newcomer to the Polish market, has quickly established itself and has big plans for the future.

Piotr Lapinski, Head of Sales, eCard (Poland)

Complete ATM outsourcing and the union of ATM and web services

Länsförsäkringar Bank has optimised the availability of its ATMs through outsourcing many functions to an ATM manufacturer. Furthermore, the bank has implemented deposit functionality by reusing web services built for its internet bank, optimising implementation and extending its reach.

Per-Olof Skarstedt, Head of Cards & Payments, Länsförsäkringar Bank (Sweden)

The German ATM market and the opportunities for IADs

Andrew Martin, who has built four independent deployment companies in different European markets, will discuss the challenges and rewards that the German market offers to IADs.

Andrew Martin, CEO, Currency Machine (UK)

Using automated deposit in self-service to its full potential

As automated deposit becomes more established, banks are discovering ways of optimising their deployment to improve branch processes, enhance customer service and reduce overall costs. Erste Bank shares its perspective on how to embrace the technology to its full potential.

Peter Michael Seitz, Channel Manager, Branch and Self-Service, Erste Bank (Austria)

The challenge for ATM operators: how to maintain the public’s preference for cash

Cash is unchallengeable in its ability to offer the public both confidence and convenience as a payment method. ‘Plastic money’ will struggle to replace ‘cash money’, even in the long term.

Ron Delnevo, Managing Director, Bank Machine (UK)

12:30

Lunch & exhibits open

14:00

Stream 1: Bank case studies – continued

Stream 2: ATM efficiency

The ATM as a marketing platform

The recession has driven many marketing teams to prioritise one-to-one marketing opportunities over mass media approaches. How can an ATM network complement the marketing mix?

Simon Blissett, Head of Agencies & ATM Strategy, Nationwide (UK)

ATM outsourcing in practice

Was the financial crisis the catalyst required to kick-start an expansion in ATM outsourcing in Europe? Diebold will provide an update on the status of ATM outsourcing in the region and provide a case study of a recent outsourcing implementation.

Hans Hendriks , Director, Managed & Integrated Services, Diebold EMEA and customer bank

Achieving a smooth euro transition at your ATMs

Exploring the challenges involved in the conversion of the largest ATM fleet in Slovakia to euro-dispensing at the end of 2008, the implementation of its anti-skimming measures and its plans for extended functionality.

Peter Smid, Head of Card Processing,

Slovenská sporitelna (Slovakia)

Cash float management in a multivendor environment

CIMB is Malaysia’s first implementation of the Fiserv iCOM Cash Float Management System, and was conducted in partnership with G4S Asia. This deployment allows the bank to optimise cash levels while maintaining customer service levels. The session will address the pilots and rollout of multivendor software and ways of maximising ATM availability.

Teoh Chow Hock, CSD SST Operations Support CIMB Bank (Malaysia), and Harry Harkins, Director, Operations, Safeguards Securicor (G4S Asia)

ATM service integration: moving to a single outsourced supplier

In recent years, Bank of Ireland has developed several ATM networks throughout the Republic of Ireland, Northern Ireland and the UK. Although in the past these networks were supported by different suppliers, the bank recently went to tender to find a single supplier of outsourced ATM services. There are a number of benefits such a tender can bring.

John O'Connell, Commercial Manager & Account Manager Post Office ATM Business, Bank of Ireland (UK)

15:30

Coffee & exhibits open

16:15

Stream 1: Bank case studies –
continued

Stream 2: TBA

ATMs at la Caixa: building a relationship with the customer

This overview of la Caixa’s customer-oriented ATM strategy will discuss the bank’s views on value-added transactions, customisation, usability and accessibility, as well as introducing its ‘Punt Groc’ (Yellow Dot) concept ATMs.

Ramiro Sánchez-Crespo, Transactional Banking Manager, La Caixa (Spain)

The ATM outsourcing model that works best for BZWBK

This presentation will compare the various ATM outsourcing models used in Poland, and explain how to determine which is most appropriate for your institution. It will go on to present the solution that BZWBK has chosen, and why.

Boguslaw Sobala, Deputy Director, ATM Services, and Filip Wyszomirski, Financial Services Director, BZWBK (Poland)

Creation of an ATM giant

JPMorgan was already one of the largest ATM deployers in the USA, even before its acquisition of Washington Mutual. This session will highlight the challenges of integration in the context of the bank’s existing ATM strategy and recent large scale rollout of automated deposit.

Brad Nolan, Senior Vice-President – ATM Operations, JPMorgan Chase (USA) Invited

17:30

Drinks reception

DAY TWO – FRIDAY 11TH JUNE 2010

8:00

Re-registration & refreshments

9:00

Stream 1: Software

Stream 2: ATM network strategy

Opening remarks

Practical implementation of a multi-channel ATM strategy

Customers increasingly demand more convenience and higher levels of service from their bank, whenever and wherever they choose to interact. Experience shows that personalised communication and targeted marketing online, at the ATM, in the branch, or on the phone transform these consumer touchpoints into sales channels and add to the bottom line.

Claire Shufflebotham, Global Marketing Manager, NCR and customer bank Invited

The largest integrated ATM network in EMEA

SIBS operates Portugal’s Multibanco network, unifying the vast majority of the country’s ATMs. The company will discuss the challenges and benefits of a large network, multivendor software usage, innovative functionalities, graphics, telecommunications, processing, monitoring, cash prediction, anti-fraud and ATM procurement and maintenance.

Hugo Araújo, Marketing Division Manager, SIBS (Portugal)

A new approach to end-to-end testing for the ATM service

The increasing complexity of the ATM channel introduces new challenges for deployers trying to keep up with change. How can you increase test coverage, reduce risk and save money at the same time?

Jim Tomaney, ATM Software Expert (UK)

Running your own CIT operation

TecBan not only runs Brazil’s largest ATM network, but is the country’s only IAD. With almost 7,500 off-site installations around the country, the network has reached a size where it can run its own CIT operation – an important element of its strategy to achieve new levels of quality and efficiency.

Nelson Tavares, Director of Operations, TecBan (Brazil)

10:30

Coffee & exhibits open

11:15

Stream 1: International case studies

Stream 2: The future for international ATM networks

Self-service as part of a multi-channel strategy

Uruguay’s largest ATM deployer, Banco República, will give an overview of its service strategy, examining the mindset and demands of its customers, the systems it utilises to serve them, and the principal goals it has in utilising a multi-channel approach to service.

Favio Calabuig, Manager of Direct Banking, Banco República (Uruguay)

EAPS – the new European card solution for ATM and POS

The Euro Alliance of Payment Schemes is committed to improving card usage for consumers in Europe. This session will examine how EAPS has increased European ATM acceptance, why standardisation throughout the region is important, and explain how card issuers and ATM acquirers can benefit from EAPS.

Peter Blasche, Vice Chairman, EAPS (Germany)

Mainland China, a growing ATM market with further potential... and restrictions

China has a unique business and regulatory environment. This session will give an overview of the Chinese ATM market, explaining the fundamental business principles behind ATM deployment, and suggest how to create a new business model to fit China’s specific environment.

Jane Fu, Vice GM of President Office, ATMU (China)

The role of prepaid debit cards in Europe’s ATM landscape

The number of prepaid debit cards in Europe is growing. Will prepaid have an impact on the region’s ATM market? There are a number of technical, commercial and consumer issues to be addressed in order to maximise prepaid’s potential.

Helen Bradley, Debit Channel Management, MasterCard (UK)

High functionality as a differentiator in the Chinese ATM market

Bank of China is the smallest of China’s ‘big four’ banks. It has traditionally been more focused on the branch than many of its competitors, but has been growing its ATM network strongly in recent years, following a strategy of high functionality.

Mr Ya Wang, Senior Manager, Personal Financial Department, Bank of China (China) Invited

Managing global payment network expansion

Since 2004, China UnionPay has pursued a strategy of international expansion, giving Chinese cardholders access to ATMs and POS terminals abroad, and allowing foreign cardholders access to the rapidly growing payments networks in China. At the latest count it had access relationships with 72 countries around the globe. What is the rationale for this rapid growth, and how has it been achieved?

Roger Lee, Head, Marketing Department, China UnionPay (Hong Kong) Invited

12:45

Lunch & exhibits open

14:00

Cash, payments and the branch

Banknotes: meeting demand

This session will examine trends in the distribution and denominational mix of banknotes in the UK, including insights into the interaction between the Bank of England and the cash industry.

Victoria Cleland, Head of Notes Division, Bank of England (UK)

Consumer payment behaviour – where will cash go in future?

Drawing on IACA’s ‘Global Payment Survey Project’, a study in the payment behaviour of consumers, this session will give an overview of the factors that will be most influential in the future of cash. It will examine the outcome of recent research and also look what studies will be undertaken in the future.

Gerben van Wijk, Membership Director, International Association of Currency Affairs (The Netherlands)

Branch Banking Strategy - best practice

The branch continues to be seen as the lead delivery channel for retail bankers across the World. This session uses a range of case studies to illustrate the critical success factors for retail branch strategy and the increasingly important role played by self service.

David Cavell, Advisor to the Financial Services Industry (UK)

Changing cash cycles for a changed world

A study of how the cash cycle can be re-engineered (and has been in some countries) to reduce costs for all stakeholders, this presentation will also consider some of the pre-requisites and benefits of such an approach

Mike Bowen, Chairman – Cash Working Group, European Security Transport Association and Business Development Director, G4S Cash Services (UK)

15:30

Coffee & exhibits open

16:00

Industry Perspectives

Cash use in a post-recessionary economy
In this session, Mike Lee of ATMIA will provide analysis of current key demand drivers for cash and how these may change over time, and predict the long-term prospects for cash.
Mike Lee, CEO, ATMIA (South Africa)

Latest trends and forecasts for Europe’s ATM markets
This session will summarise the main trends in the European ATM market and highlight other key insights from RBR’s annual survey.
Richard Cummings, Senior Research Analyst, Retail Banking Research (UK)

17:00

Final remarks and conference ends