ATMIAConferences.com:EuropeanATMs

DAY ONE – THURSDAY 10TH JUNE 2010

8:00

Registration & refreshments

9:00

Welcome & opening remarks

Panel Discussion: The future of the ATM
Perspectives from senior representatives of the leading ATM manufacturers

Panelists:

- Bob Tramontano, VP Marketing, NCR
- Uwe Krause, VP Global Marketing, Wincor Nixdorf

- David Wetzel, VP and Managing Director EMEA, Diebold

10:15

Coffee & exhibits open

11:00

Stream 1: Bank case studies

Stream 2: ATM network strategy

Using automated deposit in self-service to its full potential
As automated deposit becomes more established, banks are discovering ways of optimising their deployment to improve branch processes, enhance customer service and reduce costs. Erste Bank shares its perspective on how to embrace the technology to its full potential.
Peter Michael Seitz, Channel Manager, Branch and Self-Service, Erste Bank (Austria)

The largest integrated ATM network in EMEA
SIBS International operates Portugal’s Multibanco network, as well as networks in Angola and Poland. The company will discuss the challenges and benefits of operating a large network, handling multivendor software, innovative functionalities, graphics, telecommunications, processing, monitoring, cash prediction, anti-fraud and ATM procurement and maintenance.
Daniel Clemente, Technology Division Manager, SIBS International (Portugal)

The ATM as a marketing platform

The recession has driven many marketing teams to prioritise one-to-one marketing opportunities over mass media approaches. How can an ATM network complement the marketing mix?

Simon Blissett, Head of Agencies & ATM Strategy, Nationwide (UK) and Ana Stewart, CEO, i-design (UK)

Maximising ATM availability in the Baltic region
Maximising ATM availability is essential if banks are not to miss out on opportunities to serve, communicate with and sell to customers. This session will present a case study on an ATM network in the Baltics that measures availability performance in terms of profitability and customer satisfaction.
Peter Churchill, Director of Self-Service, First Data (UK)

ATM service integration: moving to a single outsourced supplier

In recent years, Bank of Ireland has developed several ATM networks throughout the Republic of Ireland and the UK. Although in the past these networks were supported by different suppliers, the bank recently went to tender to find a single supplier of outsourced ATM services. There are a number of benefits such a tender can bring.

John O'Connell, Commercial Manager & Account Manager Post Office ATM Business, Bank of Ireland (UK)

Running your own CIT operation

TecBan not only runs Brazil’s largest ATM network, but is the country’s only IAD. With almost 7,500 off-site installations around the country, the network has reached a size where it can run its own CIT operation – an important element of its strategy to achieve new levels of quality and efficiency.

Nelson Tavares, Director of Operations, TecBan (Brazil)

12:30

Lunch & exhibits open

14:00

Stream 1: Bank case studies – continued

Stream 2: ATM efficiency

ATMs at la Caixa: building a relationship with the customer

This overview of la Caixa’s customer-oriented ATM strategy will discuss the bank’s views on value-added transactions, customisation, usability and accessibility, and introduce its ‘Punt Groc’ (Yellow Dot) concept ATMs.

Ramiro Sánchez-Crespo, ATM Channel Director, La Caixa (Spain)

ATM outsourcing in practice

Was the financial crisis the catalyst required to kick-start an expansion in ATM outsourcing in Europe? Diebold will provide an update on the status of ATM outsourcing in the region and provide a case study of an outsourcing implementation.

Hans Hendriks , Director, Managed & Integrated Services, Diebold EMEA (Netherlands) and Jaroslaw Knapik, Senior Analyst, Financial Service Technology, Ovum

Branch banking strategy - best practice

The branch continues to be seen as the lead delivery channel for retail bankers across the World. This session uses a range of case studies to illustrate the critical success factors for retail branch strategy and the increasingly important role played by self service.

David Cavell, Advisor to the Financial Services Industry (UK)

Opportunities for better cash management and the impact on end to end cost of cash
An examination of how shifts in interest rates and CIT costs present an opportunity to think again about the value of recycling as a component in your end-to-end cash management approach.
Wincor Nixdorf, (Germany), and John Francis, Cash Management Consultant (UK)

Using ITIL as best practice in ATM network management
Information Technology Infrastructure Library (ITIL) is well established as good practice for use in IT. This session will explain how ITIL can be best applied to ATM network management to overcome challenges such as EMV certification.
Marcin Zmuda, Team Manager, IT Services Delivery, BZWBK (Poland)

15:30

Coffee & exhibits open

16:15

Stream 1: Bank case studies –
continued

Stream 2: Technology strategy case studies

Cash float management in a multivendor environment

CIMB is Malaysia’s first implementation of the Fiserv iCOM Cash Float Management System. The system allows the bank to optimise cash levels while maintaining customer service. The session will address the pilots and rollout of multivendor software and ways of maximising ATM availability.

Partini Ibrahim, Assistant General Manager, CSD SST Operations Support CIMB Bank (Malaysia)

Viability of cash recycling at ATMs

Although cash recycling has been around for decades, few have maximised the benefits and cost savings the technology can offer. This session touches upon the advantages of using recycling at the ATM and the key environmental and technological factors that should be considered before implementation.
Sam Hong, Marketing Manager, Nautilus Hyosung (South Korea), and Yeon Jun Kim, Manager, Multi-Channel Department, Shinhan Bank (South Korea)

Achieving a smooth euro transition at your ATMs

Exploring the challenges involved in the conversion of the largest ATM fleet in Slovakia to euro-dispensing at the end of 2008, the implementation of its anti-skimming measures and its plans for extended functionality.

Peter Smid, Head of Card Processing,

Slovenská sporitelna (Slovakia)

Using ATM-based CRM programs in an integrated multi-channel environment
Middle Eastern banks have been focused for some time now on the “KYC” concept – not only “Know Your Customer” but also “Keep Your Customer”. As ATMs become the most used alternative banking channel, Middle Eastern banks are using ATM-based CRM systems to create an ongoing and interactive relationship with their customers.
Azzam Shweihat, GM, Jordan and Iraq, NCR, (Jordan) and Adnan Mansour, Senior IT Manager, Jordan Kuwait Bank (Jordan)

17:30

Drinks reception

DAY TWO – FRIDAY 11TH JUNE 2010

8:00

Re-registration & refreshments

9:00

Stream 1: ATM software

Stream 2: IAD case studies

Opening remarks

New Problems, Old Tools

This presentation will examine several issues facing the industry today, including: why the industry tries to solve tomorrow’s problems with yesterday’s tools, why behaviour is more important than technology, why we are all too old to understand, and where we can look for tools for solving tomorrow’s problems.

Jim Tomaney, ATM industry Consultant (UK)

Extended functionality at the ATM
Poland still lies in the era of cash payments, due to low growth in the number of payment card acceptance points, and increasing numbers of ATMs. As new facilities allow ATM deployers to achieve additional revenue and operational savings, extended ATM functionality is an important current trend in the Polish IAD market.
Ewa Beresniewicz-Kozlowska, President of the Board, eCard (Poland)

Going Green with remote power switching
Institutions face the challenge of maintaining service levels whilst striving to reduce energy output and embrace corporate responsibility. One solution which will be showcased is the ability to use monitoring software which can be used remotely to control the power used by an ATM.
Andreas Hohaus, Product Manager, Self-Service Channel, FIDUCIA IT

The German ATM market and the opportunities for IADs

Based on the experience of building four independent deployment companies in different European markets, this session will discuss the challenges and rewards that the German market offers to IADs.

Andrew Martin, CEO, Currency Machine (UK)

The challenge for ATM operators: how to maintain the public’s preference for cash
Cash is hard to beat in its ability to offer the public both confidence and convenience as a payment method. This session argues why ‘plastic money’ will struggle to replace ‘cash money’, even in the long term.

Ron Delnevo, Managing Director, Bank Machine (UK)

10:30

Coffee & exhibits open

11:15

Stream 1: ATM software (continued)

Stream 2: The future for international ATM networks

Worldwide ATM Software trends 2010
Usage of multivendor software has grown by 67% globally over the last two years. This perspective, from the world's largest independent provider of such software, will show the benefits of using a multivendor system and will provide a summary from the KAL-sponsored annual report on global trends that was published in May this year.
Aravinda Korala, CEO, KAL (UK) and Miguel Castillo Lazo, Vice President of IT Innovation, Cajamar Savings Bank (Spain)

EAPS – the new European card solution for ATM and POS

The Euro Alliance of Payment Schemes is committed to improving card usage for consumers in Europe. This session will examine how EAPS has increased European ATM acceptance, why standardisation throughout the region is important, and explain how card issuers and ATM acquirers can benefit from EAPS.

Peter Blasche, Vice Chairman, EAPS (Germany)

Panel Dicussion: The Future of ATM Software
Perspectives from industry experts

Assessing the risks and benefits of domestic and regional options
MasterCard Worldwide as a global payments company will compare and contrast the virtues of being part of a global structure versus the alternative options that are available for issuers and acquirers, domestically and on a regional basis.

Helen Bradley, Debit Channel Management, MasterCard (UK)

Panelists:

Jim Tomaney, ATM Software Expert

Aravinda Korala, KAL
Brendan Thorpe, Auriga spa

Combating cross-border ATM fraud – a Visa Europe perspective
Penetration of EMV Chip and PIN across Europe has led to increasing cross-border
fraud, typically through ‘skimming’ and subsequent counterfeit usage through non-EMV capable devices. Visa Europe has developed an ATM profiling and reporting service to assist both issuers and acquirers in tackling this issue.
John W. Smith, Senior Risk Product
Manager, Visa Europe (UK)

12:45

Lunch & exhibits open

14:00

Stream 1:Cash, payments and the branch

Stream 2: ATMs in China

Banknotes: meeting demand
This session will examine trends in the distribution and denominational mix of banknotes in the UK, including insights into the interaction between the Bank of England and the cash industry.
Victoria Cleland, Head of Notes Division, Bank of England (UK)

Managing global payment network expansion
Since 2004, China UnionPay has pursued a strategy of international expansion, giving Chinese cardholders access to ATMs and POS terminals abroad, and allowing foreign cardholders access to the rapidly growing payments networks in China. What is the rationale for this rapid growth, and how has it been achieved?
Dr. Roman Wei, Chief Representative of Euopean Markets, China UnionPay (China)

Consumer payment behaviour – where will cash go in future?

Drawing on IACA’s ‘Global Payment Survey Project’, a study in the payment behaviour of consumers, this session will give an overview of the factors that will be most influential in the future of cash. It will examine the outcome of recent research and also look what studies will be undertaken in the future.

Gerben van Wijk, Membership Director, International Association of Currency Affairs (Netherlands)

Mainland China, a growing ATM market with further potential... and restrictions

China has a unique business and regulatory environment. This session will give an overview of the Chinese ATM market, explaining the fundamental business principles behind ATM deployment, and suggest how to create a new business model to fit China’s specific environment.

Jane Fu, Administrative Chief of Group Office, ATMU (China)

15:30

Coffee & exhibits open

16:00

Industry Perspectives

The cash bounceback effect and prospects for the survival of cash

This session will provide analysis of current key demand drivers for cash and how these may change over time, and predict the long-term prospects for cash.
Mike Lee, CEO, ATMIA (South Africa)

Latest trends and forecasts for Europe’s ATM markets
This session will summarise the main trends in the European ATM market and highlight other key insights from RBR’s global ATM Research.
Richard Cummings, Senior Research Analyst, Retail Banking Research (UK)

17:00

Final remarks and conference ends