ATMIAConferences.com:EuropeanATMs

Day one - Monday 6th June 2011

8:00

Registration & refreshments

9:00

Welcome & opening remarks

Moving from a transactional approach to a new customer relationship channel

UniCredit Bank will give an overview of its transaction migration project, which sought to generate commercial value and increase customer intimacy. The session will ask if self-service devices are a sustainable way to increase customer proximity in the long term.

Marco Vagnerini, Head of Self-Service, UniCredit Bank (Italy)

Deposit automation – one year later

Bank of America is the largest deployer of automated deposit terminals in the USA, having rolled out the technology to almost 14,000 ATMs. A year after implementation, the bank will explain the challenges and benefits it has experienced.

Tyler Johnson, SVP Channel Integration Product Manager, Bank of America (USA)

Strategies for the UK IAD market

The UK's largest independent ATM deployer (IAD) will discuss a range of issues affecting this market, including the benefits of avoiding a commission-based merchant agreement, and what the future holds for ATM surcharging.
Jenny Campbell, CEO, YourCash (UK)

10:45

Coffee & exhibits open

11:30

Innovation

ATM monitoring revisited: the Dexia case

The introduction of a new branch concept at Dexia Bank branches in Belgium has imposed new requirements on the availability of the ATM network. To respond to this challenge, Dexia Technology Services has developed a new monitoring system for its ATMs. Both the business and technical approach has resulted in unrivalled availability for the ATM estate.

Danny Rogge, Senior Consultant, Rogge Consult (Belgium) and Benoit Speybrouck, Head of Branch and ATM Infrastructure, Dexia Bank (Belgium)

How to innovate in branches

Ixe Banco’s new branch concept has allowed it to differentiate its brand and provide a better service, helping it to build relationships with its customers.

Emmanuel Ari Chamarro, Acquiring, Debit and Strategic Alliances Director, Ixe Banco (Mexico)

Deposit automation as a part of cash handling process management

ING Bank has the largest fleet of automated deposit terminals in Poland. This session will explore the issues surrounding deposit automation as a part of a broader strategy of cash handling automation and optimisation.

Agnieszka Gasowska-Ferdyn, Director, Cash Management and Operational Services, ING Bank (Poland)

13:00

Lunch

14:15

Stream 1: ATM Profitability

Stream 2: Improving Customer Service

Regulation and profitability

The Austrian Bankomat-Treaty defines the distribution of costs and earnings in the Austrian ATM market. Raiffeisenlandesbank in Austria decided to become its own operator of all of its ATMs, while still remaining a member of the treaty. This presentation will explain the Austrian system and the Raiffeisenlandesbank’s experiences since this development.

Johann Friedl, Head of Cash Management Division, Raiffeisenlandesbank (Austria)

Meeting customer demand through self service

Banco República is Uruguay’s largest bank and the first ATM deployer in the country. This session will give an overview of the bank’s service strategy, examining the mindset and demands of the bank’s customers, the systems it utilises to serve them, and the need to make focus on a multichannel solution to attract the new generations of customers.

Favio Calabuig, Manager of Direct Banking, Banco República (Uruguay)

Cost to profit in ATM business

Garanti Bank, one of Turkey’s largest banks, has successfully transformed the ATM channel from a transactional to a sales channel, with its 3,000 ATMs now generating profit. This presentation will explain the bank’s ATM business strategy.

Begüm Özer, VP, Delivery Channels, Garanti Bank, (Turkey)

Working with ATM communities

VocaLink has spent many years supporting diverse groups of communities in various vertical markets and geographies in ATM and payments processing. This session will look at some of the different ways of working with these various communities that have become ‘part of our DNA’ and which are necessary for success.

Stella Chatterton, Head of Schemes, VocaLink (UK)

Maximizing ATM availability

Deployers in the Nigerian ATM market, which has expanded phenomenally in the last few years, face a unique set of challenges in achieving high levels of ATM uptime. This presentation will explain the methods used to combat such challenges.

Babatunde Ojo, Head, Channels Management, Fidelity Bank (Nigeria)

ATMs: an important CRM channel

ATMs are frequently neglected in CRM-based campaigns, but ATMs represent a very important factor in creating an optimised channel mix. As a non-intrusive and inexpensive channel, the ATM is a very convenient tool in CRM campaigns.

Dinko Lucic, Deputy CEO, Privredna banka Zagreb (Croatia)

15:45

Coffee & exhibits open

16:30

Stream 1: International Trends

Stream 2: Multivendor ATM Software

Combating cross-border ATM fraud

Penetration of EMV Chip and PIN across Europe has led to increasing cross-border fraud, typically through ‘skimming’ and subsequent counterfeit usage through non-EMV capable devices. Visa Europe has developed an ATM profiling and reporting service to assist both issuers and acquirers in tackling this issue.

John Smith, Senior Risk Product Manager, Visa Europe (UK)

OTP Bank’s multivendor ATM software improves customer loyalty; plus Global software trends 2011

This session will present the benefits OTP Bank has realised by adopting multivendor ATM software, examining the reasons for selecting KAL, the evolution of the software, the bank’s experiences, challenges and successes, as well as OTP’s future plans. The session will also present key findings from the 2011 Global ATM Software Trends Survey.

Gergely Csikvári, Programming Expert, OTP Bank (Hungary) and Aravinda Korala, CEO, KAL (UK)

New European standards for accessibility at ATMs

This presentation will identify the key issues and challenges on accessibility facing the ATM industry in Europe from the dialogue with the European Commission, standards bodies and accessibility experts.

Ramiro Sanchez-Crespo, Director, Relationship Banking, La Caixa (Spain)

Multivendor software – migration case study

This session will take a look at the challenges of migrating a large fleet of ATMs from different suppliers to a multivendor software platform, and the benefits such a move can bring.

Günther Oberreiter, Head of Product Responsibility, Banking, Raiffeisen Informatik (Austria) and Wolfgang Braunwieser, Managing Director, Salzburger Banken Software (Austria)

Surcharging in Germany

Surcharging has only been allowed in the German market since January 2010, before which ATM transactions were based on interchange fees between banks. What are the opportunities and challenges that exist for IADs in light of this change, and what does it mean for the future of the market?

Bernd W. Romswinkel, Managing Director, NoteMachine Deutschland (Germany)

18:00

Drinks reception

Day two - Tuesday 7th June, 2011

8:00

Conference hall open

9:00

Stream 1: The Branch and the ATM

Stream 2: Cash and ATM Management

BBVA’s new self-service channel - disruptive innovation made real

Although banking needs have progressed since the early 1960’s the standard format of the ATM has not changed dramatically since then. BBVA deployed its first innovative “ABIL” ATMs in 2009, with the aim of creating a holistic customer experience, centring on the needs of the user, rather than on already existing technology and available transactions.

Gustavo Vinacua, Innovation Centre Director, BBVA (Spain) and Vicente Amores, Global Account Manager, NCR España (Spain)

The cash supply chain end to end
ATMs serve as the primary means of providing consumers ready access to cash, but are just one part of a complex cash supply chain. Drawing on recent practical experience in Australia and looking at world trends, this presentation will look at a range of cash handling issues including cash recyling and closed top cah management.
Paul Blond, Managing Partner, The Blond Group, and consultant to Wincor Nixdorf (UK)

Evolution of branchless banking in India

With a growing, increasingly affluent population, the potential number of banking clients in India has been rising rapidly over recent years. Fewer than 25% of Indian’s ATMs are located in rural and semi-urban areas, so there remains significant scope for growth. This presentation discusses some of the ways banks have been extending their reach, including the use of biometric and mobile ATMs.

Anirbban Goswami, Senior Manager, Retail Banking Department, Axis Bank (India)

Capitalizing on the role of the ATM in a multichannel environment

Although the concept of multichannel banking has been around from some time, few banks have maximized the opportunities it can offer. This presentation will explore how advanced ATM management platforms can deliver significant value in multichannel banking, focusing on the role played by the ATM/Self-Service channel among user contact points.

Vincenzo Fiore, CEO, Auriga Spa (Italy) and Gianluigi Rocca, Marketing Manager, SIA Spa (Italy)

Innovation in self-service branches

ING Bank in Romania has been establishing branches without tellers for six years. This session will explore the development of the concept, the operational issues involved in running a branch without a cash desk, and the clients’ experience with the self-service elements involved, including cash recycling.

Stefan Radu, Head of Product Management and Direct Channels, ING Bank (Romania)

10:45

Coffee & exhibits open

11:30

Stream 1: ATM Networks, Cards and Payments

Stream 2: Cash and ATM Pooling

The “coo-petition” network business model

Redbanc, a front and back end switching company which runs Chile's largest ATM network, will give an overview of its "Collaboration-Competition" business model, whereby the company owners are competitors in the banking and ATM market, and Redbanc supplies the ATM switching, connectivity, monitoring, security, operational standards and applications development.

Jorge Diaz, Chairman, Redbanc (Chile)

“Cash-in” adventures in Russia

This presentation will give an overview of the main features of the Russian market, and the outstanding growth in the self-service kiosk sector over the last few years. Taking into account the regulatory environment regarding deposit and the progress that has been made so far, this session will ask whether the kiosk or the ATM has won in the automated deposit sector, and what the future holds.

Sergey Chaykin, Head of ATMs, MoscomPrivatbank (Russia)

Mobile banking and the ATM

Exploring why mobile banking makes sense for banks, and following the EPC Roadmap and work program for mobile payments. This will showcase the achievements and lessons learnt by DnB NOR.

Dag-Inge Flatraaker, General Manager, DnB NOR (Norway)

A northern European view on ATMs - when cash is no longer King

Stagnating transaction volumes and changing channel strategies result in new requirements for ATMs, progressive views on outsourcing and ATM pooling. This presentation will compare ATM trends in Scandinavia with the rest of Europe, and will give an overview of the new co-owned ATM network of the five largest Swedish banks.

Eric de Putter, Director Business Development Europe, EDB Ergogroup (Norway)

Card acquiring at the ATM

This presentation will provide a case study of acquiring cards at the ATM (as well as at EFTPOS terminals) in the Netherlands, focusing on issues such as scheme compliancy, transaction and bilateral fees and functionality.

Tonarius Looyesteyn-Worth, Senior Product Manager, Card Acquiring, Rabobank Nederland (Netherlands)

The business case for ATM pooling

The pooling at ATMs has long been recognised as a logical step – hindered only by ideology. The Swedish pooling initiative illustrates that the concept can become reality. This presentation will examine the rationale and business case for ATM pooling in the UK.

Peter Flynn, Industry Specialist (UK)

13:00

Lunch & exhibits open

14.15

Cash Management

Panel Debate on The Call for a Standard-Sized ATM Cassette for Europe

The European Payments Council would like to investigate the possibility of the development of a standard-sized ATM cassette for Europe with the objectives of reducing the operational costs of cash. This session will consist of two short presentations speaking for the standardization and two speaking against before an open discussion with delegate participation.

Leonor Machado, General Manager, Caixa Geral de Depositos and Chairperson, Cash Working Group, European Payments Council (Portugal), Patrice Rullier, CEO, Oberthur Cash Protection and Chairman, EURICPA, (France) Ian Thomas, Product Marketing Manager, Core and Deposit Automation, Diebold EMEA, (UK) and Achim Boers, Director of Innovation, Prosegur (Spain)

15:15

Coffee & exhibits open

15:30

Industry Perspectives

Innovations in the ATM channel – a global insight

This presentation will look at the key innovations in the ATM channel in recent months and discuss some of the key challenges the industry is facing to realise further development and growth.

Flora Hamilton, Executive Director, Europe, ATM Industry Association (UK)

Global ATM market forecasts and trends

A look at developments in ATM markets around the world, based on Retail Banking Research’s latest global ATM survey. This session will analyse the current market and make forecasts to 2016.

Richard Cummings, Senior Research Analyst, Retail Banking Research (UK)

16:45

Final remarks and conference ends