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DAY ONE - Monday 14th April, 2008
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| 8:00 |
Registration and coffee
Exhibits open
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| 8:45 |
Welcome and opening remarks |
| 9:15 |
Project Cashmir – complete ATM channel renewal
A comprehensive project including complete replacement of the entire ATM hardware estate, redevelopment of the supporting systems, partial outsourcing of operations and integration of the ATM into a multi-channel infrastructure
Mike Liebherr, Vice President and Head of IT for Internet & Self Service, Landesbank Baden-Württemberg (Germany)
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Self-service banking and the customer experience
A case study focusing on how self-service banking impacts branch operations, the reduction of operational costs and the bank's strategy for future development
Konstantin Lezhnin, Head of Retail Operations & Pavel Gortodenskiy, Deputy Head of Processing Centre, Alfa Bank (Russia)
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| 10:15 |
Coffee & exhibits open
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| 11:00 |
Stream 1:
Banks
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Stream 2:
Processors & Card Schemes
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“Instant Cash” cardless withdrawals
An introduction to this service, which allows a customer to send money to anybody. Sending occurs via multiple channels (ATM, web, phone); receiving can occur at any ATM, without the need for a card
Sotiris Sirmakezis, Deputy General Manager, Piraeus Bank (Greece) |
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Pioneering self-services in the C2B space
Cash-based bill payments through new self self-service channels, in order to provide efficiencies and capture the unbanked market
Cristela Georgescu, Deputy General Manager, Citibank (Romania)
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ATM acquiring in Central and Eastern Europe
A discussion of the business model for ATM deployment – including a review of interchange and surcharging – in both the Polish market and across other countries in this region
Janusz Diemko, Chairman of the Board, First Data Polska [Polcard] (Poland) |
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"More than an ATM": introducing new services at PBZ
The ATM as a single e-banking device: an outline of the use of Web technologies to implement solutions for mobile top-up, ticketing and 1-to-1 marketing, plus a description of the ATM's role as a point of interaction with customers, non-customers and 3rd parties
Ante Petricevic, Director - Strategy and Change Management Office, PBZ (Croatia)
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ATM developments in Turkey
This presentation will use case studies to highlight the latest developments in the Turkish ATM market, with particular emphasis on local deployers’ innovations, the role of third party processors and the future of alternative delivery channels
Sertaç Özinal, CEO, BKM (Turkey) |
| 12:30 |
Lunch & exhibits open
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| 14:00 |
Stream 1:
Independent ATM Deployers
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Stream 2:
ATM Software
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Industry Consolidation – An Integration Case Study
An examination of the operational integration of an estate of 4,000 ATMs. The challenges faced, the approach taken and the synergies realised will be discussed, covering functions including sales, installation, engineering, cash management, call centre and systems.
Nigel Constable, COO, NoteMachine (UK)
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Three years running the biggest multivendor self-service solution in Europe
We didn't buy it, we made it and today we use it on 23,000 self-service terminals
Sven Herrmann, Head of Self-Service Department, Fiducia (Germany) and Wolfgang Braunwieser, CEO, Salzburger Banken Software (Austria)
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The Nordic IAD market
A study of the key success factors when deploying ATMs in the Nordic countries, and the different characteristics of the markets in the region.
Gunnar Jacobson, CEO, Kontanten (Sweden)
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Implementation of an Advanced ATM Platform
An overview covering strategies and processes behind the initiative to implement multivendor ATM software across a mixed hardware estate, whilst also introducing new functionality, personalisation, deposit automation and support for Italy-specific requirements
Brad Evans, General Manager, Phoenix Interactive Design (Canada) and Michele Rizzo, Head of IT Strategy and Architecture, Banca Antonveneta (Italy) |
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New European IAD Strategies for a changing market
Andrew will take the audience through the new ATM models which can be implemented across Europe using existing case studies to reinforce the models
Andrew Martin, CEO, SBS Partnership (UK)
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| 15:30 |
Coffee and exhibits open
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| 16:00 |
Deploying non-bank ATMs in Poland
An introduction to the Polish ATM market and to eCard, followed by a description of the company’s progress thus far and its plans for the future
Krzysztof Trojak, Member of the Board, eCard (Poland)
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Multivendor software as an important element in a total channel delivery strategy
A summary of the use of XFS to implement a single application across different vendors’ hardware, plus an introduction to “TopUp” services: a powerful and flexible way to offer new facilities in the self service channel, adding value for customers, subcontractors and deployers.
Arnt Olav Røttereng, Product Manager ATM, EDB Business Partner (Norway) and Thor-Ragnar Klevstuen, Business Developer, Sparebank 1 Midt-Norge (Norway)
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Panel Discussion: The future of independent ATM deployment in Europe
The panel debate the prospects for non-bank ATMs across the region, and answer questions from the audience
Nigel Constable, COO NoteMachine (UK)
Gunnar Jacobson, CEO Kontanten (Sweden)
Andrew Martin, CEO, SBS Partnership (UK)
Krzysztof Trojak, Member of the Board, eCard (Poland)
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Generating revenue through 3rd party advertising
A case study focusing on the use of third party advertising to improve the profitability of the ATM channel
Jack Vincent, Media Business Development, i-design (UK) and Adrian Roberts, Senior Manager - Retail Distribution, Nationwide Building Society (UK) |
| 17:30 |
Closing remarks, drinks reception & exhibits open |
| 19:30 |
Dinner featuring special guest speaker: John Shepherd-Barron OBE, Inventor of the ATM
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| DAY TWO - Tuesday 15th April, 2008 |
| 8:00 |
Registration and coffee
Exhibits open
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| 8:45 |
Opening remarks |
| 9:00 |
Putting the customer in control via self service solutions
An assessment of how the self-service world will unfold over the next 3 years
Tim Hutchings, Head of Self Service & Branch Counters, HSBC (UK)
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Cashing in on convenience – the future for ATM deployments
A summary of ATM market developments, a study of how to improve the net financial position of ATM estates, and an examination of the future for ATMs
Craig Broom, Head of Cards Service, VocaLink (UK) |
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Towards intelligent monitoring of ATMs - challenges and opportunities for deployers of Windows-based ATMs
A discussion of the changing problem of ATM monitoring, and the key steps that ATM network operators need to focus on in order to get more intelligence from their Windows-based ATM networks and minimise downtime
Ian Kerr, CEO, Level Four Software (UK) |
| 10:30 |
Coffee break and exhibits open |
| 11:00 |
Outsourcing - This will only get better
Matt Atkin, Head of Commercial Payments, The Co-operative Bank (UK) and John Ennis, Banking Director, Wincor Nixdorf (UK)
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Real-world implementations of deposit automation
A demonstration of how banks can benefit from offering customers an automated deposit service, based on actual customer deployments
Ian Thomas, Product Marketing Manager, Diebold EMEA (UK)
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| 13:15 |
Lunch & exhibits open |
| 14:45 |
The Brazilian ATM sharing model, and the ATM
outsourcing project at ABN AMRO Real
An introduction to the Brazilian ATM market, including an examination of the unusual structure of its shared networks, plus a case study of ABN AMRO Real’s experiences of outsourcing off-site ATMs
Jaques Rosenzvaig, Managing Director, TecBan (Brazil)
and Douglas Lucarelli, Business Head – Self-Service Devices, ABN AMRO Real(Brazil) |
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Opportunities and threats in the European processing market
A summary of the dynamics of the region’s cards processing sector, together with a case study highlighting how the ATM market is becoming truly pan-European
Andy Makkinje, Business Development Manager – Cards, Equens (Netherlands) |
| 16:00 |
Coffee & exhibits open |
| 16:30 |
The challenges of withdrawing the magnetic stripe
The first chip-only cards have been issued in Europe. What are the challenges for issuers and acquirers?
Pekka Mattila, Head of Chip Integration, Visa Europe (UK)
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The European ATM Market in 2008
A summary of the results of Retail Banking Research’s latest pan European ATM survey
Chris Herbert, Associate, RBR (UK) |
| 17:30 |
Closing Remarks |
