| |
DAY ONE - Monday 3rd December, 2007 |
| 8:00 |
Registration and coffee
Exhibits open
|
| 8:45 |
Word of welcome and opening remarks |
| 9:00 |
Remote retail banking channels in Egypt
An exploration of the use of remote delivery channels in the Egyptian market, with particular emphasis on advanced services, features and applications at the ATM.
Joman Salama, First Vice President, Information Technology Group Head, Arab Banking Corporation (Egypt)
|
| 9:30 |
The Iranian ATM market
An overview of the Iranian ATM market touching on the differences between the views of State and private banks on ATM network expansion, plans for local ATM manufacturing, and the roles of alternative delivery channels.
Ahmed Karimisefat, IT Manager, Bank Sepah (Iran)
|
| 10:00 |
Integrated use of delivery channels to provide the ultimate banking experience in the UAE
A case study revealing how Mashreqbank has improved customer satisfaction and self-service network usage, through the provision of greater choice in where, when and how customers do their banking, by integrating a variety of channels.
Manesh Mahatme, Channel Manager, eBusiness, Mashreqbank (UAE)
|
| 10:30 |
Coffee & exhibits open |
| 11:00 |
ATM developments in Turkey
This presentation will use case studies to highlight the latest developments in the Turkish ATM and cards markets with particular emphasis on local deployers’ innovations, the role of third party processors and the future of delivery channels.
Sertaç Özinal, CEO, BKM (Turkey) |
| 11:30 |
EMV migration of a UAE ATM network
Exploring the challenges and benefits of migrating local proprietary ATM networks to international card acceptance and EMV compatibility in the United Arab Emirates.
Samer Soliman, Head Business Development and Relationship Management, Network International LLC (UAE) |
| 12:00 |
Lunch & exhibits open |
| 13:30 |
Beating the risk of card fraud at the ATM
National Bank of Kuwait (NBK) is the leading bank in Kuwait and one of the best managed in the Middle East. NBK deploys multiple fraud prevention technologies in the fight against ATM crime and card crime, and this session will provide insight into its proactive approach and the business benefits it is seeing as a result. NCR will provide an overview of its Secure global strategy.
Phylippa Smithson, EMEA Marketing Manager Software and Security, NCR and Fadi Chehayeb, Chief Information Officer, National Bank of Kuwait
|
| 14:30 |
Protecting your investment - How to secure the ATM channel
Emirates Bank International (EBI), one of the biggest banks in the UAE and hence important in the focus on ATM crime, has had to face massive skimming attacks in the past. By investing in Wincor Nixdorf's intelligent anti-skimming devices, EBI has built up a highly efficient skimming protection for its ATM Network and is now successfully fending off criminals.
Klaus Nilles, Regional Director Middle East, Wincor Nixdorf and Mohamed Al Falasi, Head of Delivery Channels, Emirates Bank International
|
| 15:15 |
Coffee and exhibits open |
| 15:45 |
Branch transformation in Saudi Arabia
National Commercial Bank has implemented a range of new technologies, including deposit automation and utility bill payment, to increase branch productivity and improve customer service. NCB and Diebold will share their experiences in managing this branch transformation.
Mohamed El Sabban, Business Development Manager, National Commercial Bank (Saudi Arabia) and Mike Foster, Business Development Manager, Diebold International |
| 16:30 |
Payment system implementation success stories across the Middle East
HPS has extensive experience implementing ATM and other electronic payment solutions in countries including Qatar, Kuwait, KSA, Bahrain, Lebanon, Iran, Iraq, the UAE, Yemen and Palestine. This presentation will include case studies that compare and contrast implementation in different markets.
Nabil Ibenbrahim, Regional Director, Hightech Payment Systems (Morocco) |
| 17:00 |
The future of the ATM
This light-hearted presentation will draw on First Data's experience driving ATMs all over the Middle East to posit what the ATM of the future might look like, and for what new purposes might customers, bankers and outsourcers use them. What does the future hold for the humble ATM?
Paul Stanley, VP Market Development & Payment Strategy, EMEA, First Data
|
| 17:30 |
Closing remarks, refreshments and exhibits open |
| |
DAY TWO - Tuesday 4th December, 2007 |
| 8:30 |
Registration and coffee
Exhibits open
|
| 9:15 |
Opening remarks |
| 9:30 |
Forecasting the need for locally-made ATMs and electronic means of payment in Iran
By analysing data collected via the Iranian national interbank switch "Shetab", the future of the country's electronic banking business can be forecast up to 2015. This analysis will highlight the great need for ATMs in Iran and will also touch upon Bank Saderat's transformation as Iran's largest operator of ATMs.
Afshin Kiani, Assistant Director, Payment Systems Department, Central Bank of Iran (Iran)
|
| 10:00 |
Outsourcing of ATM and debit card management in the Middle East
Euronet Middle East is currently providing ATM outsourcing and debit card management systems in six different countries in the Middle East. It is therefore well positioned to provide case studies showing how outsourcing in the region can help banks to focus on growing their business and differentiate themselves from other players.
Mohamed Abdallah Mousa, General Manager, Euronet Middle East and Africa (Egypt) |
| 10:30 |
Coffee Break and exhibits open |
| 11:00 |
The Iraqi Dinar - a whole new banknote series in just 12 weeks
De La Rue tells the story of the world's fastest banknote order in history and describes how its heritage in banknote production and experience in cash handling supports its partnership with major ATM manufacturers in the Middle East. Mohamad Al Basha, Sales Director, De La Rue Worldwide OEM |
| 11:30 |
Customer Loyalty to ATMs: A hard truth or an easy myth?
Shadi Eideh, Senior Manager, eChannels, Qatar National Bank
|
| 12:00 |
Lunch & exhibits open |
| 13:30 |
Manufacturing ATMs in the Middle East
Until recently, most ATM hardware in the Middle East was supplied by international ATM manufacturers. Hatef has challenged this dominance by creating customised self-service solutions for the region.
Ali Sharifi Zarchi, ATM Project Manager, Hatef Banking Systems Co. (Iran) |
| 14:00 |
Migration of a UAE ATM network from OS/2 to Windows
The migration of ATM operating systems from OS/2 to Windows is a hot topic for deployers in the Middle East. This case-study highlights the inherent challenges and benefits of Windows implementation.
Issa Keshek, Regional Director Middle East, Level Four and Rivi Wickramarachchi, Manager, Applications Development, National Bank of Dubai |
| 14:45 |
Coffee & exhibits open |
| 15:15 |
Overview of the key trends in ATM security
Overview of ATMIA’s role co-ordinating shared ATMIA activities in the Middle East and other regions. Summary of ATM security activities, including a review of recent developments.
Graham McKay, Executive Director, ATMIA Europe |
| 15:45 |
Overview of ATM Trends in the Middle East and Africa
RBR is forecasting the Middle East and Africa to be the world’s fastest growing ATM region over the next few years. This session will present statistics and insights into how the region’s ATM markets are evolving.
Mark Glover, Associate, Retail Banking Research |
| 16:15 |
Closing Remarks |
| 16:30 |
Conference Ends |
