ATMIAConferences.com:Pacific ATMs

BBVA’s new self-service channel - disruptive innovation made real

Although banking needs have progressed since the early 1960’s the standard format of the ATM has not changed dramatically since then. BBVA deployed its first innovative “ABIL” ATMs in 2009, with the aim of creating a holistic customer experience, centring on the needs of the user, rather than on already existing technology and available transactions.

Julio Perez Piña, Innovation Lab Manager, BBVA (Spain)

ATM integration for P2P / mobile banking

This presentation will look at the opportunities to integrate ATMs into mobile banking and payment deployments. Key themes include leveraging bank assets to extend the mobile banking / commerce proposition into new market segments, security considerations – authenticating transactions & users, integration considerations and options and a case study from South East Asia deployments.

Andrew Parker, Asia Pacific Business Development Manager, M-Com, part of Fiserv (New Zealand)

The leading banks of the last decade have shown the major contribution that self-service can make to a successful branch strategy. But now the agenda is widening and includes a new generation of customer activated terminals. How should banks approach the development and management of strategies to take maximum advantage of self service in future?

David Cavell, International Banking Consultant (UK)

Global trends in cards and payments … and implications for ATM deployers

There has been a heightened level of activity in cards and payments over the past few years years, driven by a wide variety of participants and events. This presentation discusses this recent activity as well as likely future trends, both in relation to the Australian market and other key markets globally. It also examines the implications for ATM deployers, both in terms of opportunities and threats.

Michael Walters, Director, Edgar Dunn & Company (Australia)

Global ATM software trends 2011

This presentation looks at the importance of multivendor software and the demand for new functionalities and the competitive edge they offer. What are the drivers for software upgrades? What are financial institutions' plans for ATM software in the future? The presentation is based on the results of a survey of more than 450 ATM executives from around the world.

Geoff Adams, Sales Manager, Australia and New Zealand, KAL (Australia)

An introduction to benchmarking

ATMIA introduces a new service for banks and independent deployers that will allow them to compare cost aspects and cash transaction management processes; monitor year-on-year ATM performance and measure multi-functionality as well as operational activities compared to industry averages.

Sandra Smith, Executive Director, Asia-Pacific (Australia) and Mike Lee, CEO, ATM Industry Association (South Africa)

Government Relations Committee Update

ATMIA’s Government Relations Committee maintained a strong presence in 2011 within the ATM industry. With the Commonwealth Government advocating for a daily withdrawal limit on ATMs within gaming venues, the removal of ATMs during 2012 from Victorian gaming venues, and other regulatory developments, we will discuss the implications of these changes upon the ATM industry.

Rohan Martin, GM, Corporate Affairs and Marketing, Customers ATM and Chairman of ATMIA's Government Relations Committee (Australia)

Competing financial instruments and ATM integrated payments

New integrated payment channels are emerging as financial instruments compete for market share and more payment options become available. Whether consumer use cards, cheques, cash, credits or mobile wallets, the payments landscape of the future will be very different to the one we see today. The new payments ecosystem will require the integration of competing financial instruments through cross-channel enablers. The development of industry best practices and standards will enable the payments industry stakeholders to effectively implement strategies to meet the challenges of ATM integrated payments.
Lyle Elias, Chairman, International Payments Forum (USA)

Transforming the Customer Experience in New Zealand
In just two short years, Westpac New Zealand has transformed its branch banking experience with small, flexible, sales-focused branches in the centre of both established and growing communities. The Intelligent Deposit ATM and the Teller Cash Recycler have been a critical catalyst for the transformation, enabling more face-to-face service, shorter queues and 24/7 access.

Jocelyn Betts Head of Distributed Self-Service and Payments Retail Bank, Westpac (New Zealand)

How Intelligent Deposit is changing the game

Around the world, banks are investing heavily in intelligent deposit to provide more convenience, reduce operating costs and help turn tellers into sellers. Others are now bringing the convenience, speed and consistency of self-service into the branch to make for an all-round better consumer experience.

Phil Chant, Marketing Manager, NCR (Australia)

Global ATM security 2011 – Trends, analysis, observations

As an industry, we can never understate the impact and evolution of ATM crime and the subsequent affect it has on your brand.

In this review of 2011 we consider the current security trends observed with a view to better prepare for 2012 and beyond.
Jim Pettitt, Director, Strategy and Planning, ATM Security Group, Diebold

Secure intelligent cash logistics

During the last 12 months two ATM manufacturers have announced new cassette technologies that promise new levels of cash cycle efficiency and security.

But with ATM crime still making headline news, how can we be sure to address ATM security and achieve the efficiency we seek?

This session looks at aspects involved in providing both secure and efficient ATM cash logistics.
Mike Foster, ATM Business Manager, Villiger Security Solutions (Switzerland)

Cash security and cash cost management

From a CIT perspective there is a lot of focus on the ATM machine and how it interfaces with the customer and it’s positioning to get maximum transaction numbers. However, how the money gets to the machine is not given as much consideration. This presentation aims to give the ATM deployers greater insight into the CIT portion of the supply chain and the issues that impact the overall success of their ATM.

Brian Lee, National Security Manager, Chubb (Australia)

Managing your ATM network – new functionality, new technology, new risks...

With increasing competition, most banks in Australia are looking at introducing more innovative services at the ATM and also minimizing network disruptions. The new enabling software, coupled with the need to quickly respond to changing market dynamics and industry regulation, necessitates a new paradigm in testing practices by banks and ATM deployers. This presentation will evaluate these new testing issues, best practices, the automation of the process and outline the risks that are minimized as a result. NAB will share their perspective on the testing challenges at the ATM Channel.

Heather McGovern, Head of Channel Development – Self-Service, National Australia Bank, (Australia), and Issa Keshek, Regional Director, Asia-Pacific / Middle East, Level Four Software (UAE)

The Global Future of Cash
A qualified futurist, ATMIA's CEO will give an updated description of current global demand for cash, creating a context for predictions about the long-term survival of cash, while touching on key issues relating to the co-existence of cash and non-cash payments.
Mike Lee, CEO, ATM Industry Association (South Africa)

Today, around the world cash remains the preferred means of payment for most day to day consumer transactions, but with the advent of alternatives such as the Google Wallet will this remain so?

This presentation will seek to examine some of the emerging payment technologies and consider the likely impact on cash, ATMs and how providers of cash handling services should respond to the potential threat of cashless wallets and a ‘less cash’ world.