ATMs in Africa 2011

Join the global ATM Industry Association in Nairobi, Kenya, 13-15 September for the 8th annual industry conference and expo focusing on Africa's ATM industry.

The event gets underway with a comprehensive and in-depth Payments Risk Forum, looking at ATM Security best practices, PCI security and corporate ethics and fraud prevention,  touching on current threats to the industry and requirements for compliance. The conference programme itself features expert speakers from Kenya, South Africa and other African markets, as well as an intensive session on the ATM Toolkit for Emerging Markets, a session on how to govern and grow an ATM network within a national payments network. The expo showcases outstanding ATM and cash technologies and services. "ATMs in Africa 2011" will give you insight, best practices, ideas for ATM innovation and superb networking opportunities.

For more details, please review this web site or contact Dana Benson, Director of Conferences and Sponsorship, at +1 605-582-7058.  We look forward to seeing you in Nairobi.

 Schedule of Events

Wednesday, 14 September
8:30am-6:00pm	Registration Desk Open
8:30-9:20am	Coffee & Pastries
9:20am	Word of Welcome and Opening Remarks
9:30am	Self Service Banking & Customer Service Key Theme:   The ATM continues to evolve to a full service point of representation (POR), taking over most of the transactions and services that used to be delivered through manned channels.  It is therefore imperative to ensure that this most frequented channel delivers excellent and consistent customer service. Mind Mabhunu, Business Strategy Manager: ATM Channel, Standard Bank South Africa
10:10am	The Optimisation Opportunity:  Why it Could Pay Banks to Outsource their ATM Devices This session will discuss the cost of owner custodianship, the facts of dedicated resources vs shared resources, measurements against service levels, the transfer of risk when outsourcing and it will provide a potential business case. Mike Krogh, National Sales & Relationship Manager, SBV Services
11:00am	Coffee break
11:00am-6:30pm	Exhibit Hall Open
11:30am	Commercial Crime at ATMs This topic will provide a statistical overview of trends in SA market, prevalent modus operandi, and industry initiatives in mitigation of risk. Speakers: - Susan Potgieter, General Manager, SABRIC   - Ronnie Zonke, Sr Manager, SABRIC
12:15am	ATM Protection in South African Environment The South African ATM industry has, over the last few years been affected by grinding and cutting of ATM's, and more recently violent bombing.  Our presentation will define the various attack methods along with the correlating solutions.  We will further highlight the various issues experienced with the various solutions, and how these were addressed. Speakers: - Melvin Moodley, Head of Safety and Security, Capitec Bank - Nicholas Curle, Asset Protection Managing Director, The QD Group
1:00pm	Buffet Luncheon ATMIA Members Meeting - please RSVP with Mike Lee if you are planning to join the meeting.
2:15pm	The Development & Future of ATMs in Africa Habil Olaka, CEO, Kenya Bankers Association
2:55pm	Cardless ATM Transactions The latest innovative trend in the Financial Services Industry is to enable the mobile phone to act as a proxy for a Bank issued card.  In Africa the ratio of Mobile phones to Bank cards is around five to one, depending on the country and is the predominant infrastructure. Recognizing this Absolute Systems is at the forefront on enabling mobile phone based transaction - including ATMs and POS devices which typically require a card to initiate a service. Jacques Swart, Chief Operating Officer, Absolute Systems
3:30pm	Coffee Break
4:00pm	The Future of Global Cash Mike Lee, CEO, ATMIA
4:35pm	EMV in Africa, Progress & Benefits Nita Omanga, HCountry Risk Manager, Central Africa, Visa CEMEA
5:15pm	ADA, eAccessibility, PMR...Pain or Opportunity With the new American with Disabilities Act (ADA) regulation coming soon (March 15th, 2012), ATM integration into Bank premises will have to be reworked in order to get compliance.  This is a true opportunity for Banks to ger value added to their image as seen from their Customers, to move to new technologies and to refurbish old premises to get alignment to their new Branch concept and image. Jean-Marc Goulas, Managing Director, Pole Premium
6:00pm	Closing Remarks
6:00-7:00pm	Cocktail Reception in exhibit hall
Thursday, 15 September
8:00am- 12:30pm	Registration Desk Open
8:00-9:00am	Coffee & Pastries
9:00am	Word of Welcome & Opening Remarks
9:10am	ATMIA:  The Next Leap forward for Africa Speakers: - Mike Lee, CEO, ATMIA - Pat Cunningham, Executive Director, ATMIA Africa & Middle East
9:40am	Cash Protection Through Banknote Staining - Howard Carter, Managing Director, SICPA South Africa - Jean-Yves Ray, Marketing Director, SICPA
10:10am	Kenswitch:  Case Study of a Regional African Network Barry Ryan, Managing Director, Kenswitch
10:40am	Coffe Break
10:40am-12:30pm	Exhibits Open
11:00am	White Collar Crime and Money Laundering in the Emerging Markets  - Pat Cunningham, Executive Director, ATMIA Africa & Middle East
11:30pm	ATMs & Payments in Zambia Kedrick Sikazwe, Executive Chairman, NNP Zambia LTD
12:00pm	Closing Remarks and End of Conference